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Customer Service Supervisor
Pall Slovakia s. r. o.
Place of work
Hlavna 58/A, 952 01 Vráble, Nitra region
Hlavna 58/A, 952 01 Vráble, Nitra region
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
To support the Customer Service Manager in driving governance, compliance & efficiency of the Customer Service team covering Pall Life Sciences and Pall Industrial activities as per the Commercial Centre of Excellence guidelines.
Main Duties:
1. Follow policies, procedures, processes and work flow as per Pall International guidelines.
2. Maintain & develop local working instructions.
3. Measure essential KPIs (speed of order entry, accuracy & issue resolution) at organizational and individual level.
4. Ensure compliance with corporate credit policy & meet routinely with accounts receivable at credit control meetings to manage DSO.
5. Ensure compliance with pricing & approval policies & drive mechanics of regular price rises.
6. Run talent management and ensure all direct reports have Personal Development Plans (PDP), job descriptions (JD), objectives and a development and training plan.
7. To ensure that all orders/quotations and customers queries are resolved quickly
and to the satisfaction of the customer to promote quality issues and customer
service generally.
8. To manage staff workloads and anticipate/solve problems.
9. To provide guidance to staff on customer/system/commercial problems.
10. To liaise with supply chain, manufacturing plants, shipping and accounts departments as necessary.
Main Duties:
1. Follow policies, procedures, processes and work flow as per Pall International guidelines.
2. Maintain & develop local working instructions.
3. Measure essential KPIs (speed of order entry, accuracy & issue resolution) at organizational and individual level.
4. Ensure compliance with corporate credit policy & meet routinely with accounts receivable at credit control meetings to manage DSO.
5. Ensure compliance with pricing & approval policies & drive mechanics of regular price rises.
6. Run talent management and ensure all direct reports have Personal Development Plans (PDP), job descriptions (JD), objectives and a development and training plan.
7. To ensure that all orders/quotations and customers queries are resolved quickly
and to the satisfaction of the customer to promote quality issues and customer
service generally.
8. To manage staff workloads and anticipate/solve problems.
9. To provide guidance to staff on customer/system/commercial problems.
10. To liaise with supply chain, manufacturing plants, shipping and accounts departments as necessary.
Employee perks, benefits
- Competitive salary & benefits package
- Working in an international environment for a prestigious global and market leader.
- Professional career development
- Working in an international environment for a prestigious global and market leader.
- Professional career development
Information about the selection process
We are seeking highly motivated and customer services oriented individuals, who are looking for a stable career within an international company!
We require following languages from candidates :
1/ German and English
2/ French and English
3/ Italian and English
4/ Spanish and English
We require following languages from candidates :
1/ German and English
2/ French and English
3/ Italian and English
4/ Spanish and English
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
German - Upper intermediate (B2) and English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Personality requirements and skills
- Completed highschool degree, a completed university/college degree is an advantage
- Knowledge and use of IT applications and Microsoft Office
- Knowledge and use of Sales Order Systems, MRPs – preferably SAP CS module is an advantage
- Highly customer service oriented mindset & attitude, with an experience in daily interaction with customers and suppliers
- Good organizational skills and ability to work to deadlines, Multi task and set priorities
- Very good communication skills at all levels
- Ability to Manage Change
- Capable of Displaying Authority
- Ability to Apply Talent Management Techniques
- Capable of Making Data Driven Decisions
- Experience in Customer Service fulfilling a team leader / supervisory role
- Knowledge and use of IT applications and Microsoft Office
- Knowledge and use of Sales Order Systems, MRPs – preferably SAP CS module is an advantage
- Highly customer service oriented mindset & attitude, with an experience in daily interaction with customers and suppliers
- Good organizational skills and ability to work to deadlines, Multi task and set priorities
- Very good communication skills at all levels
- Ability to Manage Change
- Capable of Displaying Authority
- Ability to Apply Talent Management Techniques
- Capable of Making Data Driven Decisions
- Experience in Customer Service fulfilling a team leader / supervisory role
Advertiser
Brief description of the company
Pall Corporation is a fortune 1000 materials science and engineering company. We solve complex filtration, separation, purification and contamination control challenges for diverse customers around the world. These solutions enable companies, industrial and health care enterprises, and municipalities to ensure the purity of water and food; to engineer lifesaving vaccines and biotechnology drugs; to help protect patients and caregivers; and to develop fluid management innovations for almost every manufacturing process. Our enabling technologies help make good products better, safer and even possible.
Sophisticated filtration systems are widely used by manufacturers, hospitals, laboratories, aircraft operators, energy producers and municipal water suppliers. The global filtration market is being driven by water and energy needs, imperatives for quality and productivity, emerging and mutating pathogens, new biotech drugs and vaccines, high tech products and processes, increasing regulations and rising standards of living.
Pall has been called “the original clean technology company” since many of our products deliver sustainable social benefits. Our wealth of scientific knowledge, deep applications experience and vast portfolio of proprietary core materials give us unmatched capabilities to help customers be more successful and to help enable a safer, greener, more sustainable future for everyone.
Sophisticated filtration systems are widely used by manufacturers, hospitals, laboratories, aircraft operators, energy producers and municipal water suppliers. The global filtration market is being driven by water and energy needs, imperatives for quality and productivity, emerging and mutating pathogens, new biotech drugs and vaccines, high tech products and processes, increasing regulations and rising standards of living.
Pall has been called “the original clean technology company” since many of our products deliver sustainable social benefits. Our wealth of scientific knowledge, deep applications experience and vast portfolio of proprietary core materials give us unmatched capabilities to help customers be more successful and to help enable a safer, greener, more sustainable future for everyone.
Number of employees
100-149 employees
ID: 2537508
Dátum zverejnenia: 28.4.2016
2016-04-28
lokalita: Nitra region Pozícia: Customer Support Specialist Spoločnosť: Pall Slovakia s. r. o.