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OTVORENÉ PRACOVNÉ POZÍCIE
Global Service Manager
Place of work
Nitra, District Nitra
Nitra, District Nitra
Contract type
full-time
full-time
Start date
By agreement
By agreement
Wage (gross)
By agreement
By agreement
Information about the position
Job description, responsibilities and duties
Main responsibilities:
* Completes and executes the SLA by customer
* Ensures regional cost allocations alighn with services offerings by customer
* Implements and executes regional communication between GSS operations and customers
* Implements common service management methodologies (contracts, SLA, KPI, PPIs, performance tracking, service quality methodologies)
* Acts as a first point of contact for incident management supporting identification and understanding of root causes of major service issues
* Implements quality / continuous improvement programs
* Responsible for EMEA, APAC and NAFTA region
* Managing 3-4 Regional Service Managers
* Completes and executes the SLA by customer
* Ensures regional cost allocations alighn with services offerings by customer
* Implements and executes regional communication between GSS operations and customers
* Implements common service management methodologies (contracts, SLA, KPI, PPIs, performance tracking, service quality methodologies)
* Acts as a first point of contact for incident management supporting identification and understanding of root causes of major service issues
* Implements quality / continuous improvement programs
* Responsible for EMEA, APAC and NAFTA region
* Managing 3-4 Regional Service Managers
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
* University education
* Experience in Global shared services is must
* Experience in managing Customer service department
* Fluent English knowledge
* Basic knowledge of German is advantage
* Customer oriented approach
* Good communication and presentation skills
* Excellent argumentation and negotiation skills
* Active and positive approach to work
* Willingness to travel
* Knowledge of SAP is an advantage
Advertiser
Brief description of the company
The ams Group, including the listed companies ams AG as parent company and OSRAM Licht AG, is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich people’s lives. This is what we mean by Sensing is Life. Our around 30,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnosis more accurate and daily moments in communication a richer experience.
To find out more about us on https://ams-osram.com
To find out more about us on https://ams-osram.com
Number of employees
1000 and more employees
Contact
ID: 2426336
Dátum zverejnenia: 6.2.2016
2016-02-06
lokalita: District Nitra Pozícia: Process Manager Spoločnosť: OSRAM, a.s.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny: By agreement