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Technical Support Assistant for Online Spare Parts replacement with English
OSIATIS s.r.o.
Place of work
Košice
Košice
Contract type
full-time
full-time
Start date
01.04.2016
01.04.2016
Information about the position
Job description, responsibilities and duties
- Technical Support Engineer is responsible for fast accurate execution of disk replacement procedure within end-customer environment.
- Technical Support Engineer reacts to events displayed by Service Client trouble-ticket system software and follows prescribed remediation path (strictly following documented process) – creates technical support case with the vendor Support Centre to facilitate disk replacement.
- Technical Support Engineer communicates with external and internal support or operations teams to ensure that disks are replaced in timely fashion and in a cost efficient way.
- Technical Support Engineer is expected to follow documented escalation path in cases such as: high-risk situation for end-customer systems, unexpected situation arises or per end-customer request.
- Technical Support Engineer is expected to work 8-hour shifts during working days. Regular day shift (9AM-5PM), early morning shift (7AM-3PM) and late shift (2PM-10PM) in an agreed rotation with other members of the operations team.
- Technical Support Engineer reacts to events displayed by Service Client trouble-ticket system software and follows prescribed remediation path (strictly following documented process) – creates technical support case with the vendor Support Centre to facilitate disk replacement.
- Technical Support Engineer communicates with external and internal support or operations teams to ensure that disks are replaced in timely fashion and in a cost efficient way.
- Technical Support Engineer is expected to follow documented escalation path in cases such as: high-risk situation for end-customer systems, unexpected situation arises or per end-customer request.
- Technical Support Engineer is expected to work 8-hour shifts during working days. Regular day shift (9AM-5PM), early morning shift (7AM-3PM) and late shift (2PM-10PM) in an agreed rotation with other members of the operations team.
Employee perks, benefits
• We offer competitive salary
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
If the above opportunity excites you, please forward your CV (in English).
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
If the above opportunity excites you, please forward your CV (in English).
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) or German - Intermediate (B1)
Personality requirements and skills
• University degree or relevant experience
• Customer service or international call center experience will be an advantage
• Customer-oriented attitude
• General understanding of basic technical troubleshooting and logical thinking.
• Experience in Windows or Linux OS administration.
• Experience with enterprise storage systems is definitely an advantage
• Fluency in English
• Fluency in German language is an advantage
• Excellent communication skills
• Willingness or skills for a customer-oriented job
• Precision, loyalty, organization
• Customer service or international call center experience will be an advantage
• Customer-oriented attitude
• General understanding of basic technical troubleshooting and logical thinking.
• Experience in Windows or Linux OS administration.
• Experience with enterprise storage systems is definitely an advantage
• Fluency in English
• Fluency in German language is an advantage
• Excellent communication skills
• Willingness or skills for a customer-oriented job
• Precision, loyalty, organization
Advertiser
Brief description of the company
Osiatis s.r.o. is a branch of Econocom Osiatis Austria, which is member of European IT Services Group present in 18 countries, including Belgium, Netherlands, Luxemburg, France, Austria and Spain. Globally employs count is close to 3000 people and it is active in two complementary businesses:
- Infrastructure Services
o Outsourcing and transformation
o Critical maintenance
- Applications Services
o Consulting and developing with new technologies
Osiatis also hosts an IT Service Management consultancy practice, helping companies and organizations to organize the functioning of IT departments and implement best practices such as ITIL.
Osiatis offers its customers a unique model of how to manage IT. The results confirm the success of our model. Since its creation in 1998, Osiatis has realized 10 consecutive years of revenue growth and 9 years of profit growth.
If you have the motivation, the relevant experience and the desire to learn and develop we encourage you to read all the details below and apply for the open position.
- Infrastructure Services
o Outsourcing and transformation
o Critical maintenance
- Applications Services
o Consulting and developing with new technologies
Osiatis also hosts an IT Service Management consultancy practice, helping companies and organizations to organize the functioning of IT departments and implement best practices such as ITIL.
Osiatis offers its customers a unique model of how to manage IT. The results confirm the success of our model. Since its creation in 1998, Osiatis has realized 10 consecutive years of revenue growth and 9 years of profit growth.
If you have the motivation, the relevant experience and the desire to learn and develop we encourage you to read all the details below and apply for the open position.
Number of employees
50-99 employees
ID: 2038680
Dátum zverejnenia: 1.2.2016
2016-02-01
lokalita: Košice Pozícia: IT/Technical Support Specialist Spoločnosť: OSIATIS s.r.o.