Sales Support Executive (1 year contract, contractor)

Orange Business

Place of work
Metodova 8, Bratislava
Contract type
full-time
Start date
by agreement

Information about the position

Job description, responsibilities and duties

* Be focal point for quotations, customer commercial and contractual queries, customer requests and day-to-day account activities in order to maintain and enhance strong customer relationships
* Be the Process Owner and/or Quote Owner for the respective assigned activities
* Keep proper records and documentation of relevant sales activity for assigned customers using the designated data repositories
* Work with the Order Desk to support all orders for all services as required
* Track and ensure Disconnect orders are properly entered into the system according to contract and completed accordingly
* Work with Billing and Accounts Receivable to resolve customer queries as well as invoice issues
* Support the Account Manager/Account Director to complete the regular customer satisfaction and loyalty index surveys
* Provide seamless support to the existing named accounts
* Drive profitable organic growth for the assigned customers with the goal to maintain or improve corporate target margins
* Provide reports and updates to management on business activity as required

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

* 1 to 4 years experience in sales support area or administration or other supporting position within multi-national companies
* Experience supporting communications or IT solutions and value add services
* Experience with supporting processes, administration or sales support within multi-national companies
* Understanding of the communication industry or IT sector
* Ability to engage and partner with Accaount Manager, customer and internal staff as required
* Ability to work in a virtual team environment
* Maintain good time management and organizational skills
* Active English and German

Advertiser

Brief description of the company

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Number of employees

250-499 employees
ID: 2895737  Dátum zverejnenia: 26.9.2017