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Process Manager (substitute during maternity leave)
Orange Business
Place of work
Metodova 8, Bratislava
Metodova 8, Bratislava
Contract type
full-time, agreement-based (Temporary jobs)
full-time, agreement-based (Temporary jobs)
Start date
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
• Lead meetings with business owners and experts to model and document processes, suggest process improvements
• Lead Problem solving workstreams to help the management solve the process related issues
• Initiate and lead Process redesign projects to streamline and automate existing processes
• Participate on company transformation projects and Network and Service internal projects
• Manage processes & tools adaptation in order to integrate new infrastructure solutions within the Orange Business Services operational entities
• Maintain the interfaces with other process owners within Orange Business Services and within the France Telecom Group
• Act as process owner for ENDD (Enterprise Network Development & Deployment department) perimeter, support other entities of Orange Business Services with required process information, act as contact for business owners for processes under his/her responsibility
• Keep process documentation as required by company standards
• Maintain the high level of process modelling methodology and the ENDD process repository
• Analyse process validity and keep the process documentation up to date
• Participate in company process and quality audits
• Coordinate the implementation phase and give trainings on updated processes
• Manage KPI definition and KPI measurement and reporting
• Coordinate Access Rights Management activities within the ENDD organization
• Lead Problem solving workstreams to help the management solve the process related issues
• Initiate and lead Process redesign projects to streamline and automate existing processes
• Participate on company transformation projects and Network and Service internal projects
• Manage processes & tools adaptation in order to integrate new infrastructure solutions within the Orange Business Services operational entities
• Maintain the interfaces with other process owners within Orange Business Services and within the France Telecom Group
• Act as process owner for ENDD (Enterprise Network Development & Deployment department) perimeter, support other entities of Orange Business Services with required process information, act as contact for business owners for processes under his/her responsibility
• Keep process documentation as required by company standards
• Maintain the high level of process modelling methodology and the ENDD process repository
• Analyse process validity and keep the process documentation up to date
• Participate in company process and quality audits
• Coordinate the implementation phase and give trainings on updated processes
• Manage KPI definition and KPI measurement and reporting
• Coordinate Access Rights Management activities within the ENDD organization
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
* Min. 3 years of experience preferably in multinational business environment, experience within telecommunication company is an advantage
* Min. 1 year experience with process management
* Proven process methodology knowledge and skills
* Ability to organize work, and lead working groups
* Good level of autonomy and initiative; strong ability to work in project mode.
* Ability to understand complex service and to split it into manageable components.
* Team spirit and good level of communication skills both written & oral (international environment).
* Min. 1 year experience with process management
* Proven process methodology knowledge and skills
* Ability to organize work, and lead working groups
* Good level of autonomy and initiative; strong ability to work in project mode.
* Ability to understand complex service and to split it into manageable components.
* Team spirit and good level of communication skills both written & oral (international environment).
Advertiser
Brief description of the company
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Number of employees
250-499 employees
ID: 2886530
Dátum zverejnenia: 11.1.2017
2017-01-11
lokalita: Bratislava Pozícia: Process Manager, Project Manager Spoločnosť: Orange Business