Accounts Payable Resolutions Senior Specialist

Job Summary:
Do you want to work for a Global Pharmaceutical company where you will get recognized for your hard work and commitment? Look no further, apply today.

The AP Resolutions Senior Specialist supports the Novartis NGSC AP Solution Center with the highest standards of customer experience delivery. Reduce customer effort on Accounts Payable related issue resolution by investigating and following through AP documents that have either entered in a deviation/exception status or are classified as aged/overdue or in dispute. The AP Resolutions Senior Specialist makes tactical use of strong accounts payable, systems and processes knowledge to proactively address towards suppliers and Novartis business users the resolution of such cases until final resolution is achieved.

Job Purpose:
80% of the role relates to communicating with internal and external stakeholders on the resolution of invoices that have been blocked for payment for diverse reasons. Ownership over the resolution of cases is fundamental. 20% relates to report building in excel, account reconciliations, ad hoc analysis over suppliers and processes and participation in continuous improvement projects and initiatives.

Key Responsibilities:

• Timely resolution of Invoices which have price or quantity deviations and follow-ups including debit balances
• Oversight of Goods Receipt / Invoice Receipt and timely clearing of GRIR account
• Completes tickets forwarded by Customer Service accurately and within TAT
• Monitoring of Backlog and proactively follow up with assigned Teams
• Performs month end reporting and account reconciliation
• Suggest improvements to processes and systems
• Support and assist continuous improvement initiatives

Benefits of Working for Novartis:

• Competitive salary
• Annual bonus
• Strong work/life balance, flexible working hours
• Pension/risk life insurance scheme
• 5 weeks paid holiday
• Cafeteria employee benefit program
• Public transportation allowance
• Plus additional benefits

‘I came for the job, I stay for the culture’

The ideal candidate will have:

• University degree – preferably in Accounting/Finance or business administration
• Language: English (written and spoken) and preferably a 2nd European language
• Experience from AP/R2P or financial services in a Shared Service Center environment: Minimum 2 years
• Strong technical competence in SAP preferred
• Basic MS Excel skills – tables, formulas, pivot tables etc.
• Strong communication skills and analytical competencies
• Customer service orientation, professional attitude, reliable
• Demonstrated ability to work effectively in a multi-national, matrix organization

About Novartis:
The Novartis Global Service Center (NGSC) in Prague delivers a broad variety of services to the Novartis divisions worldwide. Prague is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

Are you interested in joining an international team delivering solutions for an ever increasing demand in the healthcare industry? You will have the opportunity to join projects with a global scope and meet colleagues from all over the world. English is our working language. We are looking for candidates combining professional expertise and excellent interpersonal skills to interact with our colleagues in different cultures, countries and time zones.

Our mission is to care and cure; We want to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life. We also want to provide a shareholder return that reflects outstanding performance and to adequately reward those who invest their money, their time and their ideas in our company.

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.