IT Service Desk Specialist

NESS Slovensko, a.s.

Place of work
Bratislava
Contract type
full-time
Start date
upon agreement

Information about the position

Job description, responsibilities and duties

Be a part of our local IT team! Excellent opportunity for communicative candidates who would like to expand their horizons in the field of information technology and information systems.

IT Service Desk Specialist is responsible for:
- active customer support to users of our IT systems via telephone and via email as well as via dedicated ticketing tool(s)
- basic analysis of incidents / problems associated with system usage
- timely resolution of service requests
- ensuring customer queries are dealt in timely and efficient manner
- communication with clients as well as with internal technical teams in Slovak and in English
- providing assistance to customers based on deeper analysis of the problem
- management of tickets in dedicated ticketing internal tool(s) and providing acitivities for their resolution within the defined timeframes according to SLA

Employee perks, benefits

Work for stabile International company
Interesting Local and International projects
Opportunity for professional and personal development in IT field
Interesting training opportunities in languages , soft skills and hard skills
5 extra days off
Wide range of employee benefits

Information about the selection process

Thank you for you interest. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Educational Specialization

Information technologies

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Word - Advanced

Driving licence

B

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Customer care or customer support experience is an advantage
IT/technical background is welcome
Excellent written and spoken Slovak
Active knowledge of written and spoken English
Experience with MS Office
Very good communication and presentation skills
Fair analytical skills
Positive and effective approach to problem solving

Advertiser

Brief description of the company

Ness Slovensko is a local office of Ness Technologies a global provider of end-to-end IT services and solutions designed for our clients to improve their competitiveness and efficiency. Specializing in outsourcing and offshore, systems integration and application development, software and consulting, and quality assurance and training, Ness serves a blue-chip client base of over 500 public- and private-sector customers. With over 7,000 employees, Ness maintains operations in 20 countries across North America, Europe and Asia Pacific, and more than 100 alliances and partnerships around the world. Ness’ “best-shore” capabilities streamline service delivery and address the full range of client needs. For more information about NESS Slovensko and Ness Technologies visit our web pages www.ness.com or local web site www.ness.sk.

Number of employees

500-999 employees
ID: 2903666  Dátum zverejnenia: 8.2.2017 
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