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Experienced Investigative Customer Support
NESS KE, s.r.o.
Place of work
Moldavská cesta, 040 11 Juh
Moldavská cesta, 040 11 Juh
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
Starting salary 1300 € gross depending on skills and experience + benefits. The final offer for the selected candidate will reflect the candidate´s comprehensive assessment, skills and past work experience.
Starting salary 1300 € gross depending on skills and experience + benefits. The final offer for the selected candidate will reflect the candidate´s comprehensive assessment, skills and past work experience.
Information about the position
Job description, responsibilities and duties
Would you like to communicate with people worldwide? Would you like to investigate and help our clients to overcome their technical difficulties? If you are a customer oriented person with a passion for sharing your knowledge while delivering outstanding support, if you want to participate in improving the quality of software for investigation of financial crime, fraud and money laundering, we would like you to become a part of our team.
Your role requires:
• Provide technical support to customers
• Investigate and identify the root cause of problems
• Use the proper resources for issue resolution
• Collaborate with R&D, QA teams to solve technical issues
• Provide clear, well written documentation in the CRM system
• Keep customers and electronic tickets updated on the status of reported problems
• Take a pro-active approach to improve customer satisfaction
• Commitment to continuous learning in an effort to keep current with technical changes
Your role requires:
• Provide technical support to customers
• Investigate and identify the root cause of problems
• Use the proper resources for issue resolution
• Collaborate with R&D, QA teams to solve technical issues
• Provide clear, well written documentation in the CRM system
• Keep customers and electronic tickets updated on the status of reported problems
• Take a pro-active approach to improve customer satisfaction
• Commitment to continuous learning in an effort to keep current with technical changes
Employee perks, benefits
• Language courses
• Technical courses, Certifications
• Soft skills training
• Purchasing of professional literature
• Commercial partners discounts
• Favourable terms for bank products
• Home Office
• Extra Vacation days
• Sickness days
• Ness Summer club – full-day summer program for children of our employees
• Referral Fee - employee referral for onboarding a new employee
• Diners club credit card
• High-standard working conditions
• Multicultural environment
• Technical courses, Certifications
• Soft skills training
• Purchasing of professional literature
• Commercial partners discounts
• Favourable terms for bank products
• Home Office
• Extra Vacation days
• Sickness days
• Ness Summer club – full-day summer program for children of our employees
• Referral Fee - employee referral for onboarding a new employee
• Diners club credit card
• High-standard working conditions
• Multicultural environment
Information about the selection process
For more details about project visit - http://www.nesskdc.sk/en/success-stories/finance/
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
What we need from you:
• Ability to read and understand a written code (e.g. Java) or script also ability to write a simple script (e.g. SQL, Bash)
• Development/QA experience in any programming languages is a plus
• Technical skills in Unix/Linux or Windows operating system is a plus
• Experience with Web technologies (Web Applications and Web Servers) is a plus
• Interpersonal and analytical skills
• Detail-oriented and ability to multi-task
• Good communication skills, both written and verbal in English
• University degree in IT or previous experience in IT
• Ability to read and understand a written code (e.g. Java) or script also ability to write a simple script (e.g. SQL, Bash)
• Development/QA experience in any programming languages is a plus
• Technical skills in Unix/Linux or Windows operating system is a plus
• Experience with Web technologies (Web Applications and Web Servers) is a plus
• Interpersonal and analytical skills
• Detail-oriented and ability to multi-task
• Good communication skills, both written and verbal in English
• University degree in IT or previous experience in IT
Advertiser
Brief description of the company
Ness KDC was established in 2005 and is the flagship Software Delivery and Innovations Center of the Ness Digital Engineering corporation.
In the area of software engineering, it is our top-quality services, individual customer approach and ability to achieve targets which are most highly valued by our clients. Thanks to these, Ness Kosice enjoys long-term business relationships with its customers. Our teams of professionals first process and analyze client’s requirements; then, through cooperation with the client, they use the newest technology to fulfil these requirements in an “agile” environment.
Our glowing references and strong corporate background continuously attract the interest of new clients. As a result, Ness KDC is now one of the most important employers in the region with a workforce of more than 600 people.
In the area of software engineering, it is our top-quality services, individual customer approach and ability to achieve targets which are most highly valued by our clients. Thanks to these, Ness Kosice enjoys long-term business relationships with its customers. Our teams of professionals first process and analyze client’s requirements; then, through cooperation with the client, they use the newest technology to fulfil these requirements in an “agile” environment.
Our glowing references and strong corporate background continuously attract the interest of new clients. As a result, Ness KDC is now one of the most important employers in the region with a workforce of more than 600 people.
Number of employees
500-999 employees
ID: 2483055
Dátum zverejnenia: 18.9.2018
2018-09-18
lokalita: Moldavská cesta, 040 11 Juh Pozícia: IT/Technical Support Specialist Spoločnosť: NESS KE, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Starting salary 1300 € gross depending on skills and experience + benefits. The final offer for the selected candidate will reflect the candidate´s comprehensive assessment, skills and past work experience.