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Customer Engineer II
NCR Corporation
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Position Description
The Customer Engineer 2 (CE2) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Cisco equipment, tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload.
The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Education and Experience
•Job-related experience in electronic or electromechanical devices preferred, but not required
•Previous experience as an electronics bench or rework technician is beneficial, but not required
The Customer Engineer 2 (CE2) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Cisco equipment, tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload.
The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Education and Experience
•Job-related experience in electronic or electromechanical devices preferred, but not required
•Previous experience as an electronics bench or rework technician is beneficial, but not required
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Personality requirements and skills
Key Areas of Responsibility
•Customer Relations/Customer Satisfaction
•Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
•Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
•Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
Customer Services Assists or delivers the following customer services: •Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
•Performs periodic preventative maintenance on assigned products
•Diagnoses problems, makes minor repairs, and replaces components (at the module level).
Requirements/ Environment
Valid Drivers' License type B
Czech Language
•Customer Relations/Customer Satisfaction
•Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
•Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
•Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
Customer Services Assists or delivers the following customer services: •Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
•Performs periodic preventative maintenance on assigned products
•Diagnoses problems, makes minor repairs, and replaces components (at the module level).
Requirements/ Environment
Valid Drivers' License type B
Czech Language
Advertiser
Brief description of the company
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business.
NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries.
NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries.
NCR (www.ncr.com) is headquartered in Duluth, Georgia.
ID: 2203184
Dátum zverejnenia: 3.8.2015
2015-08-03
lokalita: Prague Pozícia: Customer Support Specialist Spoločnosť: NCR Corporation