Freelance relocation consultant

POSITION PURPOSE:

Move One’s Relocation Consultants support new expatriates and their families prior to their assignment by introducing them to the community, show them potential neighbourhoods, support them with finding a home and sourcing schools and become familiar with the area, culture and customs. Once the expatriate and/or family relocate, the consultant and relocation team continue to offer support services to ensure a smooth settling in process.

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS:

Answer any queries, which the transferee may have about the relocation process and his/her expectations about the new location.
Find neighborhoods, residences, schools/childcare for the transferee relevant to their needs and priorities, coordinating with the relocation team to provide optimum service. Coordinate all relevant visits and a suitable itinerary for the transferee based on the agreed services. These visits include, but are not limited to, rental properties, schools, neighborhoods, clubs, etc.
Keep in constant communication with your assigned transferee(s) so that the most suitable itinerary is presented that meets their needs and expectations.
Accompany the transferee on each day’s orientation, home-finding or school search and/or settling-in or familiarization tour.
Follow up to answer additional questions and inform the relocation team and your assigned in-house Relocation Coordinator of the outcome, questions, challenges, needs analysis, follow up schedule, etc.

WORK REQUIREMENTS:
Move One requires Relocation Consultants to be dedicated to only Move One as far as work character is concerned and not perform relocation or real estate services for other companies at the same time.
Relocation Consultants' workloads are flexible and agreed in advance. Once a Consultant is appointed to a transferee, they are expected to handle the communication and physical service from start to finish. We, therefore, request that Consultants provide the in-house Relocation Team with their set available days and hours well in advance. Consultants are required to be committed to handle a transferee’s support (i.e. 1, 2 or 3 days face-to-face as well as telephone and email communication prior to, during and follow ups) start to finish to avoid disruption or communication and relationship building barriers. Flexible hours have no minimum per month or maximum as they vary based on the Consultant’s availability and the work load.
All members of the Relocation team (in-house or flexible) are required to use the Move One CRM for tracking all work performed, communication about the job, client and transferee data, planned and modified itineraries, feedback and comments about the ongoing service and a full, detailed report upon service completion.