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SAP Process Improvement Analyst
Place of work
Bratislava
Contract type
full-time
Information about the position
Job description, responsibilities and duties
Work directly with Global/Regional Service Management, MDLZ Support Managers and the SAP support provider to ensure successful implementation, execution and integration of the globally defined Service Management processes and tools.
Develop and lead the execution of service improvement plans and drive customer satisfaction across the SAP user base. Work directly with the regional Continuous Service Improvement Lead and the regional Service Management Process Lead to align and drive CSI initiatives.
Drives communication and proved required training to identified stakeholders for Continuous Service Improvement initiatives.
Create/publish regular and ad hoc reports for the SAP support area.
Work with the MDLZ Support Managers and the Service Desk provider to ensure the Knowledge Base is up to date and fit for use for the SAP area.
Act as the backup of the EMEA Application Support Lead.
Develop and lead the execution of service improvement plans and drive customer satisfaction across the SAP user base. Work directly with the regional Continuous Service Improvement Lead and the regional Service Management Process Lead to align and drive CSI initiatives.
Drives communication and proved required training to identified stakeholders for Continuous Service Improvement initiatives.
Create/publish regular and ad hoc reports for the SAP support area.
Work with the MDLZ Support Managers and the Service Desk provider to ensure the Knowledge Base is up to date and fit for use for the SAP area.
Act as the backup of the EMEA Application Support Lead.
Information about the selection process
In case you are interested in this position, please send your CV to [email protected].
The subject should be "SAP Process Improvement Analyst".
The subject should be "SAP Process Improvement Analyst".
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Postgraduate (Doctorate)
Postgraduate (Doctorate)
Educational Specialization
finance, economy
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
SAP - Advanced
SAP - Advanced
Personality requirements and skills
2 years relevant work experience
Experience in IT Operations
Comfortable to work in a matrix organisation
Process focused approach to operations
Excellent Data Analytics knowledge supported by advanced MS Excel & Business Object hands on
Highly self-motivated and directed
Excellent English written and oral communication skills
Team-oriented, collaborative environment leadership skills
Good communication skills
Proven analytical and problem-solving abilities
Drive for Results
Experience in IT Operations
Comfortable to work in a matrix organisation
Process focused approach to operations
Excellent Data Analytics knowledge supported by advanced MS Excel & Business Object hands on
Highly self-motivated and directed
Excellent English written and oral communication skills
Team-oriented, collaborative environment leadership skills
Good communication skills
Proven analytical and problem-solving abilities
Drive for Results
Advertiser
Brief description of the company
Mondelēz International Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Number of employees
500-999 employees
Contact
ID: 2074738
Dátum zverejnenia: 8.4.2015
2015-04-08
lokalita: Bratislava Pozícia: Administrative Worker, Official, Financial Analyst, IT Analyst, IT Consultant, IT System Administrator Spoločnosť: Mondelēz International