Team Leader Payments Processes – Customer Service CE & AP SR

• Manage (plan, organize, direct and control) all activities related to the • AP SR and CS CE teams, ensuring work continuity and quality
• Act as escalation point and problem solver for the local organization and selected vendors in case of any query in the teams’ scope
• Review pending issues (invoice or complaint) to identify unusual or long resolution times/ dependencies/ complex problems and coordinate the root cause analysis & troubleshooting
• Build and maintain a good relationship with all local counterparts, take an active role in building cross-country and cross-functional synergies
• Ensure all systems are functioning & maintained according to (changing) business needs via close co-operation with support functions/ other AP teams
• Lead operational calls/ meetings/ workshops with local/ regional or global Finance/ Procurement/ other departments and impacted suppliers in order to avoid business interruptions and support the company’s growth initiatives
• Support management decision making process by delivering expertise, analysis and feedback on ad hoc operational requests
• Ensure process documentation maintenance and quality
• Allocate resources according to business needs, ensure functioning back-up structure
• Support month-end/ year-end closing activities, in line with US GAAP and Statutory reporting requirements

In case you are interested in this position, please send your CV and motivation letter in Slovak and English languages to [email protected].
The subject should be "Team Leader Payments Processes – Customer Service CE & AP SR".