Associate Technical Account Manager, MACH Program

Associate Technical Account Manager

Location: Bratislava, Slovakia

This role and the Microsoft Academy for College Hires (MACH) Program is designed for university graduates like you!

Please apply via http://aka.ms/machtamslovakia

Mission: Shape the Business of Tomorrow

Do you want to play a vital part in the business success of a high-tech global leader? Would you like to experience an inspiring world class program? Are you ready to start your Microsoft journey and accelerate at MACH speed?

Over the last three decades, Microsoft has consistently transformed the way that people live, work, play and connect through great technology. We are driving advances in cloud computing, developing new ways for people to interact with technology at home, at work and on the move, while transforming education and public services and supporting the global economy. We have been at the center of the revolutionary changes that technology has brought to every aspect of our lives and we will be at the center of tomorrow’s transformations.

As a company and as individuals, we take on big challenges, and pride ourselves on seeing them through. We hold ourselves accountable to our customers, shareholder, partners and employees, always striving for the highest quality. Our workplace is all about being inspired and motivated to achieve extraordinary things which leave a lasting impact.

MACH Program

What is MACH?
The Microsoft Academy for College Hires (MACH) is as an accelerated career development program designed to recruit and hire top-performing graduates across a broad range of roles, and aims to cultivate your talent utilizing training, mentoring, and community support.

• You will be immediately placed in a challenging role with specific learning roadmaps;
• The MACH Program continues for 18-24 months from the time of hire (depending on start date and region);
• At the end of the program, MACH employees join the MACH Alumni community.

Join us on the MACH Program and you will become part of the next influential business strategy that will impact the future of Microsoft and the whole industry. You gain international working experiences, build global networks and receive leadership mentorships to drive your long term career. You expedite your business acumen for a meaningful contribution to your strategic role.

In addition to being on the job to contribute to our strategic priorities, you gain tools to influence to a wide variety of stakeholders and audiences, build a solid understanding of our strategy, and leverage a global network of peers and colleagues. You to learn from the finest in the business and shape the future of the industry that each day touches the lives of millions.

Now we are looking for talented and passionate Associate Technical Account Manager for our Premier Support Business, Microsoft Services Department.

What is Premier Support?
Providing customizable solutions complete with enhancement and add-on services, Premier Support helps our customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate business growth.

Who is Associate Technical Account Manager?
The Associate Technical Account Manager (TAM) provides support delivery management of Premier support services designed to improve customer IT operational health.

Responsibilities:
Associate TAM is the trusted advisor to the account’s Customer Support Manager and the Microsoft owner of the customers IT operational health:
• Manages support delivery on reactive incidents provided by Microsoft Customer Services&Support;
• Maintains Support Delivery Plans that capture situation and analysis for IT Health improvement – also used by sales opportunities and renewal;
• Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs.
The value the Associate TAM brings to the customer is successful operation, and hence realization of value, of Microsoft products. The value the TAM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.

On top of these responsibilities, the Associate Technical Account Manager is also driving the operational excellence in the team:
• Providing support to Senior Technical Account Managers and to other colleagues in Services in terms of tools, contracts, delivery management activities;
• Dealing with invoices, purchase orders and subcontractors;
• Doing analytics work.

Key Success Criteria:
• Ability to delight customers, contribution to team customer satisfaction goals;
• Excellent Team player;
• Strong ownership of customer issues;
• Realize personal accountability within team;
• Ability to take responsibility and react effectively
• Passion for excellence in operations;
• Attentiveness to details.


Qualifications and requirements

• Pursuing or within one year of graduation from University (2015 or 2016 graduate – Bachelor, Specialist or Master Degree);
• Degree in computer science/IT or related technical discipline (ie math, engineering) or economist/business/finance/analytics will be an advantage;
• Working experience in analytical/operations/technical/consulting/sales roles will be an advantage as well;
• Benefit is to have technical overview of Microsoft operating systems and other products;
• Knowledge of competitor products will be an advantage;
• Ability to manage customer communication on the phone through email or via face-to-face meetings;
• Project Management experience is an advantage;
• Strong commercial business acumen;
• Good understanding of the relationship between technology and business;
• Ability to build strong relations with Business and Technical Decision Makers and to become trusted advisor for them;
• Good communication skills;
• Customer focused;
• Great team player;
• Strong analytical and problem solving skills;
• Strong Excel skills;
• Ability to work well under pressure and meet commitments;
• Time-management and multi-tasking skills;
• Ability to work independently and to prioritize tasks accordingly;
• Self-motivation;
• Thriving in a fast paced, ambiguous environment;
• Passion for driving results and seeing projects through to completion;
• Fluent Slovak and English;
• Able to work full-time starting from September 2015;
• Most important is the willingness to gain new skills and learn further.

Benefits of working at Microsoft

We offer market leading salary package including a wide range of benefits. We value different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. We will invest in your health and financial future, and encourage you to pursue your interests and passions away from the office. Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently.

Please note that only short listed candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

Please apply via http://aka.ms/machtamslovakia