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Customer Support Representative
Marlink s.r.o. - Maritime & Enterprise Satellite Communications
Place of work
Odborárska ulica 5, Bratislava
Odborárska ulica 5, Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
MAIN ACTIVITIES:
A Marlink Service Desk Representative handles requests regarding products and services usage and provides professional support to Marlink Customers.
RESPONSIBILITIES:
Being the first point of contact for Marlink organization and customers.
Handling all requests received by phone or e-mail in a professional way with the aim to satisfy customers.
Taking in charge, qualifying and logging the requests in the ticketing system.
Assisting and advising Marlink customers in their demands in the domains of technical support on products and services usage, provisioning and billing.
Analyzing requests and complaints, performing first level diagnostics and applying solutions, which must be a standard ones.
Registering all information regarding the requests of the client in the ticketing system and forwarding those to specialized second line service when standard procedures can not be applied.
Keeping the customer informed about all evolution of his request status on a daily basis.
Processing activations, de activations, suspensions, un suspensions requests from customers on the whole range of Marlink Products and Services.
Respecting and having in mind the targets of the Service Desk Department.
A Marlink Service Desk Representative handles requests regarding products and services usage and provides professional support to Marlink Customers.
RESPONSIBILITIES:
Being the first point of contact for Marlink organization and customers.
Handling all requests received by phone or e-mail in a professional way with the aim to satisfy customers.
Taking in charge, qualifying and logging the requests in the ticketing system.
Assisting and advising Marlink customers in their demands in the domains of technical support on products and services usage, provisioning and billing.
Analyzing requests and complaints, performing first level diagnostics and applying solutions, which must be a standard ones.
Registering all information regarding the requests of the client in the ticketing system and forwarding those to specialized second line service when standard procedures can not be applied.
Keeping the customer informed about all evolution of his request status on a daily basis.
Processing activations, de activations, suspensions, un suspensions requests from customers on the whole range of Marlink Products and Services.
Respecting and having in mind the targets of the Service Desk Department.
Employee perks, benefits
Full time contract for 1 year with possible prolongation
Attractive benefit package covering health care, language trainings, lunch coupons, sporting activities and other
Work in shift during week days (MON-SUN, from 9:00 to 17:00 or 10: to 18:00)
Service Desk is organized with "Follow the Sun" principle in three locations: Bratislava, Houston and Singapore.
Daily contact with people outside Service Desk: Sales Managers, Product Managers, Center of Competences Representatives, Customers.
Challenging International environment in a high-tech field.
Daily use of the English language and other languages based on customer porfolio
Possible evolution after few years to a Center of Competences Representative position.
Attractive benefit package covering health care, language trainings, lunch coupons, sporting activities and other
Work in shift during week days (MON-SUN, from 9:00 to 17:00 or 10: to 18:00)
Service Desk is organized with "Follow the Sun" principle in three locations: Bratislava, Houston and Singapore.
Daily contact with people outside Service Desk: Sales Managers, Product Managers, Center of Competences Representatives, Customers.
Challenging International environment in a high-tech field.
Daily use of the English language and other languages based on customer porfolio
Possible evolution after few years to a Center of Competences Representative position.
Information about the selection process
Your CV and a motivation letter are expected before 26th March 2018. Only candidates meeting requirements and given criteria will be contacted back and invited for personal interviews. Employment contract is fixed for 1 year with possible extension to permanent.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University student
University education (Bachelor's degree)
Educational Specialization
telecommunication or other technical field, or business oriented with technically oriented mind
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- Technical background or work experience in IT or Telecommunications helpdesk is an advantage
- Full training is provided in the initial period, however technical thinking and general knowledge on telecommunication networks is expected
- A professional communicator handling conversations via telephone and listening to the client (qualification of customer demand, rephrasing,…)
- Be able to explain, train, simplify technical subjects to non-technical people.
Fluent English is mandatory
German or Italian are other languages used, command of any of them as a second language is an advantage
Team spirit, skills for service support and customer orientation.
Take initiative and show curiosity and autonomy.
A pro-active and positive attitude.
Advertiser
Brief description of the company
Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.
Number of employees
100-149 employees
Contact
ID: 2526148
Dátum zverejnenia: 19.3.2018
2018-03-19
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator Spoločnosť: Marlink s.r.o. - Maritime & Enterprise Satellite Communications
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement