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Opportunity for English speakers in customer support
ManpowerGroup s.r.o.
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Start date
agreement
agreement
Wage (gross)
24 - 30 000 CZK + bonuses
24 - 30 000 CZK + bonuses
Information about the position
Job description, responsibilities and duties
- Answer in-coming support related phone calls as the first line of contact for the company
- Provide support for U VERSE products
- Maintain positive customer satisfaction and relationship
- Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
- Provide support for U VERSE products
- Maintain positive customer satisfaction and relationship
- Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Employee perks, benefits
- International environment and modern offices
- 5 weeks of vacation
- Intensive training lasting 3 weeks
- Contribution to pension insurance
- Meal tickets
- Sick-days
- Other possible training and development
- 5 weeks of vacation
- Intensive training lasting 3 weeks
- Contribution to pension insurance
- Meal tickets
- Sick-days
- Other possible training and development
Information about the selection process
Are you interested? Send me your CV in English!
Company on whose behalf the position is being filled
Telecommunications
Our top of the range product called U VERSE (home phone connection, digital TV, fiber optic internet) has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we've been looking for.
Our top of the range product called U VERSE (home phone connection, digital TV, fiber optic internet) has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we've been looking for.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- Advanced spoken English B2-C1 level - must have
- Ability to work in 24/7 environment (Afternoon Shift, Night Shift based on the business need)
- Personal interview in Brno is required
- Basic knowledge of communication technology (e.g. INTERNET, TV, PHONE ...)
- Ability to interact with customers on the phone during problem determination process
- Ability to work in 24/7 environment (Afternoon Shift, Night Shift based on the business need)
- Personal interview in Brno is required
- Basic knowledge of communication technology (e.g. INTERNET, TV, PHONE ...)
- Ability to interact with customers on the phone during problem determination process
Advertiser
Brief description of the company
Through a network of over 22 offices, we provide staff (more than 4,500) for around 800 clients. With employment opportunities in the public and private sector, on both a permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. Solutions include permanent and temporary positions, holiday, maternity or sick cover, through to large workforce transformation and outsourcing contracts.
ID: 3148033
Dátum zverejnenia: 17.8.2017
2017-08-17
lokalita: Brno - City Pozícia: Customer Support Specialist Spoločnosť: ManpowerGroup s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: 24 - 30 000 CZK + bonuses