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Data Maintenance Center Specialist with English+Italian (and/or Spanish) language wanted!
Information about the position
Job description, responsibilities and duties
We are looking for a DMC Representative who will be responsible for assigned tasks related to the company’s CRM strategy, focusing on the delivery of a high quality service. You will spend the majority of the time maintaining data in a CRM web-based application and legacy systems, ensuring the highest level of data quality and accuracy is met.
Key Responsibilities:
- Adhere to documented procedures and job specifics
- Attain to productivity target
- Responsible for daily work assignment and completion tracking for the tasks delivered to you, and deal directly with the Requestors upon completion of the task
- Complete assigned work within projected time & desired quality
- Report all the work done, and provide the projected date of completion or reason for delay
- Fully understand the DMC tasks and responsibilities
- Report issues and forward cases out of your responsibilities to the appropriate person/team
- Ensures that client queries are followed up to resolution, or are escalated
- Log all the changes made in the CRM system by creating Data Quality Activities for every action taken
- Comply with defined security, data privacy and confidentiality standards and adhere to corporate policy
Employee perks, benefits
- A fun and welcoming environment that is also stress-free
- Top notch office
- Fully comprehensive training and on-the-job support
- On-going coaching
- Space to learn
- Competitive salary
- Free weekends
Information about the selection process
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
Company on whose behalf the position is being filled
Started in 2001 as IBM’s internal customer support center, we have worked on servicing customers in various CEE countries, and expanding to new territories and activities. As of May 2014, we are part of Concentrix Services Slovakia focusing on our Bratislava center growth and enhancing our services offering. We operate as part of Concentrix’s global delivery centers and deliver unique service capabilities.
Requirements for the employee
Candidates with education suit the position
Language skills
The position is suitable for a fresh graduate
Personality requirements and skills
- English+Italian (and/or Spanish) - reading, writing (B2), speaking (B1) is acceptable
- Relevant computer and software knowledge, Internet usage
- Familiar with MS Windows, MS Office, with a basic knowledge of MS Excel
- Good understanding of the CRM system and other work-related applications (upon training)
- In-depth knowledge of work-related processes and procedures (upon training)
- Analytical thinking and problem solving
- Team player
- Friendly and customer-oriented in all communication/negotiation
- Able to make suggestions to simplify, standardize and improve processes and procedures
- Average to advanced English (written and spoken)
- Previous experience in customer support (not mandatory but nice to have)
Advertiser
Brief description of the company
The company is a holder of a licence to offer recruitment services.
Number of employees
Contact
Ak budete životopis zasielať emailom, k životopisu, prosím, pripojte aj nasledujúci text, bez ktorého nebude možné vašu žiadosť ďalej spracúvať:
Svojou reakciou na pracovnú ponuku, v súlade so všeobecným nariadením o ochrane údajov 2016/679 (ďalej len „GDPR“) vyhlasujem, že som si prečítal(a) a porozumel(a) obsah dokumentu “Oznámenie o ochrane osobných údajov”, ktorý je k dispozícii na https://www.manpower.sk/ochrana-osobnych-udajov/, a týmto beriem na vedomie, že:
i) moje osobné údaje budú spracúvané spoločnosťou ManpowerGroup Slovensko s.r.o., so sídlom Landererova 12, 811 09 Bratislava, Slovenská republika, IČO: 35958898, zapísaná v OR OS Bratislava I, oddiel: Sro, vložka číslo: 37879/B (ďalej len „Prevádzkovateľ“), v plnom súlade s nariadením GDPR a ostatnými platnými právnymi predpismi, a to spôsobom a v rozsahu uvedenom v dokumente “Oznámenie o ochrane osobných údajov”;
ii) ak si ako vlastník údajov budem žiadať získať viac informácií o spracovaní svojich osobných údajov alebo budem si chcieť uplatniť svoje individuálne práva, môžem kontaktovať Prevádzkovateľa buď prostredníctvom kontaktných údajov uvedených v “Oznámení o ochrane osobných údajov”, alebo cez online formulár “Podanie žiadosti subjektu údajov” na https://www.manpower.sk.
Ako nás kontaktovať
Ak máte akékoľvek otázky či pripomienky k tomuto “Oznámeniu o ochrane osobných údajov” alebo požadujete si uplatňovať svoje individuálne práva, môžete nás kontaktovať písomne buď na adrese sídla spoločnosti ManpowerGroup Slovensko s.r.o., Landererova 12, 811 09 Bratislava, Slovenská republika, alebo prostredníctvom online formuláru “Podanie žiadosti subjektu údajov”, ktorý nájdete tu.
If you send your CV by e-mail, please, add the following text (below) to the CV. Otherwise, your application will not be possible to process further.
By responding to the job offer, in accordance with General Data Protection Regulation 2016/679 (hereinafter "GDPR"), I declare that I have read and understood the content of the document "Personal Data Processing Notice", which is available at https://www.manpower.sk/ochrana-osobnych-udajov/?lang=en, and, I hereby acknowledge that:
i) my personal data will be processed by ManpowerGroup Slovensko sro, with its registered office at Landererova 12, 811 09 Bratislava, Slovak Republic, IČO: 35958898, registered in the Commercial Register of OS Bratislava I, section: Sro, file number: 37879 / B (hereinafter referred to as " the Data Controller “), In full compliance with the GDPR Regulation and other applicable legislation, in the manner and to the extent set out in the“ Personal Data Processing Notice”;
ii) if, as a data owner, I request more information about the processing of my personal data or I want to exercise my individual rights, I can contact the Data Controller either through the contact details provided in the "Personal Data Processing Notice" or through the online form "Submission of data subject request”
How to contact us
If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.
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