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Data Maintenance Center Specialist with English+Italian (and/or Spanish) language wanted! (Ref. No.: 2)

Information about the position

  • Place of work: Bratislava
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Job description, responsibilities and duties
We are looking for a DMC Representative who will be responsible for assigned tasks related to the company’s CRM strategy, focusing on the delivery of a high quality service. You will spend the majority of the time maintaining data in a CRM web-based application and legacy systems, ensuring the highest level of data quality and accuracy is met.

Key Responsibilities:

• Adhere to documented procedures and job specifics
• Attain to productivity target
• Responsible for daily work assignment and completion tracking for the tasks delivered to you, and deal directly with the Requestors upon completion of the task
• Complete assigned work within projected time & desired quality
• Report all the work done, and provide the projected date of completion or reason for delay
• Fully understand the DMC tasks and responsibilities
• Report issues and forward cases out of your responsibilities to the appropriate person/team
• Ensures that client queries are followed up to resolution, or are escalated
• Log all the changes made in the CRM system by creating Data Quality Activities for every action taken
• Comply with defined security, data privacy and confidentiality standards and adhere to corporate policy

Other benefits

• A fun and welcoming environment that is also stress-free
• Top notch office
• Fully comprehensive training and on-the-job support
• On-going coaching
• Space to learn
• Competitive salary
• Free weekends

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Started in 2001 as IBM’s internal customer support center, we have worked on servicing customers in various CEE countries, and expanding to new territories and activities. As of May 2014, we are part of Concentrix Services Slovakia focusing on our Bratislava center growth and enhancing our services offering. We operate as part of Concentrix’s global delivery centers and deliver unique service capabilities.

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Italian - Upper intermediate (B2) and
Spanish - Upper intermediate (B2)

Personality requirements and skills

• English+Italian (and/or Spanish) - reading, writing (B2), speaking (B1) is acceptable
• Relevant computer and software knowledge, Internet usage
• Familiar with MS Windows, MS Office, with a basic knowledge of MS Excel
• Good understanding of the CRM system and other work-related applications (upon training)
• In-depth knowledge of work-related processes and procedures (upon training)
• Analytical thinking and problem solving
• Team player
• Friendly and customer-oriented in all communication/negotiation
• Able to make suggestions to simplify, standardize and improve processes and procedures
• Average to advanced English (written and spoken)
• Previous experience in customer support (not mandatory but nice to have)

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
The company is a holder of a licence to offer recruitment services. (1721/2004 -OSS 1/2004 )

Main focus of the company's activities

Employment placement and personal consultancy

Number of employees

50-99 employees

Information about the selection process

Please write down in the mail subject the title of the position you would like to apply for.
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."

Company address

ManpowerGroup Slovensko s.r.o.
Lazaretská 8
811 08 Bratislava
http://www.manpower.sk
Manpower Slovensko s.r.o., Lazaretská 8, 811 08 Bratislava, IČO: 35 858 486, DIČ: 2021722461, IČ DPH: SK2021722461
ID: 2819731   Dátum zverejnenia: 21.11.2016