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Deployment Process Manager
Information about the position
Job description, responsibilities and duties
- Data collection and validation
- Deployment planning
- Hardware procurement (catalog management, order entry, fulfillment tracking)
- Scheduling of end-user installation when hardware is available
- Tracking of hardware installation and end-user acceptance
- Asset database update
- Reconciliation of hardware invoiced
The Deployment Process Manager’s ( DPM´s ) mission in this environment is to ensure, in close collaboration with deployment Project Managers, the set up and run of the DOC operation for a particular deal and to secure ongoing management and improvement of deployment operational processes, performed by Project Specialists (PSs) in DOC. In his/her work during individual phases of the deal life cycle the DPM should concentrate mainly, but not exclusively, on the following:
In deal implementation phase
- Participate in deployment service design
- Develop and asses DOC processes to allow standard usage of dedicated workflow infrastructure
- Define the targeted quality level of operational processes used in DOC
- Prepare workflow infrastructure (such as SW tools and data structures) taking into account customer’s requirements
- Participate actively in operation of the deal pilot
- Support DOC Manager in staffing the operation
- Implement processes and train DOC resources
In deal ongoing operation
- Own and manage delivery process
- Support operationally DOC personnel on processes and tools topics, ensure trainings as needed
- Support planning exercise, participate actively in forecast process
- Ensure collection, structuring and validation of data for on-site installation (site mapping)
- Ensure all deal specific reports are provided
- Create Action Item List for the deal and manage it for the whole deployment service delivery team
- Drive process improvement initiatives, optimize cost and meet deadlines for change implementations
- Achieve required level of service quality as confirmed in contract
- Push standardization of the delivery model
- Back-up DOC Manager on operational topics
- Handle exceptions and act as the first escalation point for DOC service delivery team
In deal end of life phase
- Archive data and documentation at deal End of Life
- Contribute to the Lessons Learned exercise and share its outputs with the whole Managed Deployment team
- Disable specific workflow infrastructure after finishing delivery for a particular deal
Company on whose behalf the position is being filled
IT services for international company
Our client is a provider of products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
Requirements for the employee
Candidates with education suit the position
Language skills
Other knowledge
Personality requirements and skills
- Knowledge of MS SharePoint, MS Access and MS Visio is a plus
- Project management experience and skills
- Leadership and good communication skills
- Ability to teamwork and people coordination
- Ability to work in virtual and multicultural environment
- Interpersonal sensitivity and customer service mindset
- Service management knowledge
- Quality management knowledge (ITIL training/certificate is a plus)
- Another generally used foreign language (German, French, Spanish) is a plus
- Experience with and/or understanding of supply chain / logistic operation is a plus
Advertiser
Brief description of the company
The company is a holder of a licence to offer recruitment services.
Number of employees
Contact
Ak budete životopis zasielať emailom, k životopisu, prosím, pripojte aj nasledujúci text, bez ktorého nebude možné vašu žiadosť ďalej spracúvať:
Svojou reakciou na pracovnú ponuku, v súlade so všeobecným nariadením o ochrane údajov 2016/679 (ďalej len „GDPR“) vyhlasujem, že som si prečítal(a) a porozumel(a) obsah dokumentu “Oznámenie o ochrane osobných údajov”, ktorý je k dispozícii na https://www.manpower.sk/ochrana-osobnych-udajov/, a týmto beriem na vedomie, že:
i) moje osobné údaje budú spracúvané spoločnosťou ManpowerGroup Slovensko s.r.o., so sídlom Landererova 12, 811 09 Bratislava, Slovenská republika, IČO: 35958898, zapísaná v OR OS Bratislava I, oddiel: Sro, vložka číslo: 37879/B (ďalej len „Prevádzkovateľ“), v plnom súlade s nariadením GDPR a ostatnými platnými právnymi predpismi, a to spôsobom a v rozsahu uvedenom v dokumente “Oznámenie o ochrane osobných údajov”;
ii) ak si ako vlastník údajov budem žiadať získať viac informácií o spracovaní svojich osobných údajov alebo budem si chcieť uplatniť svoje individuálne práva, môžem kontaktovať Prevádzkovateľa buď prostredníctvom kontaktných údajov uvedených v “Oznámení o ochrane osobných údajov”, alebo cez online formulár “Podanie žiadosti subjektu údajov” na https://www.manpower.sk.
Ako nás kontaktovať
Ak máte akékoľvek otázky či pripomienky k tomuto “Oznámeniu o ochrane osobných údajov” alebo požadujete si uplatňovať svoje individuálne práva, môžete nás kontaktovať písomne buď na adrese sídla spoločnosti ManpowerGroup Slovensko s.r.o., Landererova 12, 811 09 Bratislava, Slovenská republika, alebo prostredníctvom online formuláru “Podanie žiadosti subjektu údajov”, ktorý nájdete tu.
If you send your CV by e-mail, please, add the following text (below) to the CV. Otherwise, your application will not be possible to process further.
By responding to the job offer, in accordance with General Data Protection Regulation 2016/679 (hereinafter "GDPR"), I declare that I have read and understood the content of the document "Personal Data Processing Notice", which is available at https://www.manpower.sk/ochrana-osobnych-udajov/?lang=en, and, I hereby acknowledge that:
i) my personal data will be processed by ManpowerGroup Slovensko sro, with its registered office at Landererova 12, 811 09 Bratislava, Slovak Republic, IČO: 35958898, registered in the Commercial Register of OS Bratislava I, section: Sro, file number: 37879 / B (hereinafter referred to as " the Data Controller “), In full compliance with the GDPR Regulation and other applicable legislation, in the manner and to the extent set out in the“ Personal Data Processing Notice”;
ii) if, as a data owner, I request more information about the processing of my personal data or I want to exercise my individual rights, I can contact the Data Controller either through the contact details provided in the "Personal Data Processing Notice" or through the online form "Submission of data subject request”
How to contact us
If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.
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