Customer Service Representative with Slovenian+English+German/Italian langauge wanted!

The Customer Sservices Representative is responsible for handling client related information inquiries or requests received via telephone and e-mail from client's Customers, Clients, Business Partners and Personnel. Services provided may include, but are not limited to, the following: First point of contact, general Information support, registration support, web navigation assistance, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Forward complex matters to the appropriate knowledgeable source. Primary measurement is customer satisfaction with the handling of the requests.

Responsibilities:
Operates as first point of contact for all customers covering every query type. Accurately represents client’s quality image and provides best possible service. Requires command of written and verbal communication.
Excels in customer satisfaction through a major focus on "First Access Resolution", a drive to ensure that our customers receive the right answer, first time from Service Centre without having to be transferred. Primary measurement is client satisfaction with the provided services.

WORK BENEFITS:
• start up trainings
• international environment
• 3 extra vacation days
• laptop
• luncheon vouchers 3,50 EUR (employee’s contribution 0,98 EUR)

Please write down in the mail subject the title of the position you would like to apply for.
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."

Information technology, computer programming, web portals

Started in 2001 as IBM’s internal customer support center, we have worked on servicing customers in various CEE countries, and expanding to new territories and activities. As of May 2014, we are part of Concentrix Services Slovakia focusing on our Bratislava center growth (currently around 100 people) and enhancing our services offering. We operate as part of Concentrix’s global delivery centers and deliver unique service capabilities.