Do you speak French and English? Come and join our team! (DMC Representative)

Position Summary and Responsibilities

The DMC Representative is responsible for assigned tasks related to the company’s CRM strategy, focusing on the delivery of a high quality service. Spends majority of time maintaining data in CRM web-based application and legacy systems, ensuring the highest possible level of data quality and accuracy; and performs daily work as assigned in appropriate time achieving the quality standards.

• Adheres to documented procedures and job specifics
• Attains to productivity target
• Is responsible for daily work assignment and completion tracking for the tasks dedicated to him/her; deals directly with Requestors on completion of the task
• Completes assigned work – in projected time & desired quality
• Reports all the work done, provides the projected date of completion or reason for delay
• Fully understands DMC tasks and responsibilities
• Reports issues and forwards cases out of his/her responsibilities to the appropriate person/team
• Logs all the changes made in CRM system by creating DataQuality Activities for every action taken
• Assumes additional responsibilities as and when required
• Complies with defined security, data privacy and confidentiality standards
• Adheres to corporate policy

BENEFITS:
• start up trainings
• sick leave compensation 
• 3 extra vacation days
• laptop

Please write down in the mail subject the title of the position you would like to apply for.
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."

Other administrative and support service activities

Started in 2001 as IBM’s internal customer support center, we have worked on servicing customers in various CEE countries, and expanding to new territories and activities. As of May 2014, we are part of Concentrix Services Slovakia focusing on our Bratislava center growth (currently around 100 people) and enhancing our services offering. We operate as part of Concentrix’s global delivery centers and deliver unique service capabilities.