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Do you speak English and German/ French? We are looking for IT Service Desk Analyst
ManpowerGroup Slovensko s.r.o
Place of work
Prague
Prague
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
As an IT Service Desk Analyst you will be a part of an aplications support team. The opportunity of supporting various geographical locations around the globe will give you a chance to become an IT expert with an international background.
On top of that you will have a unique possibility to shape and develop the CSC brand on the Czech market. You will be an essential part of our success and that is why your career progression is of paramount importance to us.
Role accountabilities will include:
Recommendation of solutions and resolution of problems across variety of IT platforms to minimize the impact of IT changes on business
Logging and tracking requests, maintaining history records
Understanding computerized data entry systems and uses of these systems to track activities
Maintaining composure in critical situations
Working closely with other team members and supporting teams in resolving open issues
Daily communication with customers via phone and email
On top of that you will have a unique possibility to shape and develop the CSC brand on the Czech market. You will be an essential part of our success and that is why your career progression is of paramount importance to us.
Role accountabilities will include:
Recommendation of solutions and resolution of problems across variety of IT platforms to minimize the impact of IT changes on business
Logging and tracking requests, maintaining history records
Understanding computerized data entry systems and uses of these systems to track activities
Maintaining composure in critical situations
Working closely with other team members and supporting teams in resolving open issues
Daily communication with customers via phone and email
Employee perks, benefits
The opportunity to work in a multicultural company
Stable employment and high standards of work
Competitive salary with attractive social fund and benefits
Career development within global structure
Friendly and dynamic work environment
Stable employment and high standards of work
Competitive salary with attractive social fund and benefits
Career development within global structure
Friendly and dynamic work environment
Information about the selection process
Please write down the approval to process your personal data:
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
Company on whose behalf the position is being filled
Other administrative and support service activities
Are you interested in this position? Do not hesitate to send us your CV in English. We are looking forward to hearing from you!
Are you interested in this position? Do not hesitate to send us your CV in English. We are looking forward to hearing from you!
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) or French - Upper intermediate (B2) or German - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Requirements:
Speak fluent English is a must
Fluency in German or French will be a big advantage
Previous experience in the IT help desk capacity or customer service background will be an advantage
Strong customer focus, willingness to support
Good general communication skills
Good analytical problem solving skills
Speak fluent English is a must
Fluency in German or French will be a big advantage
Previous experience in the IT help desk capacity or customer service background will be an advantage
Strong customer focus, willingness to support
Good general communication skills
Good analytical problem solving skills
Advertiser
Brief description of the company
Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
Number of employees
25-49 employees
ID: 2162810
Dátum zverejnenia: 30.6.2015
2015-06-30
lokalita: Prague Pozícia: Administrative Worker, Official, Customer Support Specialist, Helpdesk Operator, IT Analyst, IT/Technical Support Specialist Spoločnosť: ManpowerGroup Slovensko s.r.o
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement