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Data Management Center Specialist with English+German (+Slovak/Czech/Hungarian)
ManpowerGroup Slovensko s.r.o
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
The DMC Specialist is responsible for assigned tasks related to the company’s CRM strategy, focusing on the delivery of a high quality service. Spends majority of time maintaining data in CRM web-based application and legacy systems, ensuring the highest possible level of data quality and accuracy; and performs daily work as assigned in appropriate time achieving the quality standards.
• Adheres to documented procedures and job specifics
• Attains to productivity target
• Is responsible for daily work assignment and completion tracking for the tasks dedicated to him/her; deals directly with Requestors on completion of the task
• Completes assigned work – in projected time & desired quality
• Reports all the work done, provides the projected date of completion or reason for delay
• Fully understands DMC tasks and responsibilities
• Reports issues and forwards cases out of his/her responsibilities to the appropriate person/team
• Logs all the changes made in CRM system by creating DataQuality Activities for every action taken
• Assumes additional responsibilities as and when required
• Complies with defined security, data privacy and confidentiality standards
• Adheres to corporate policy
• Adheres to documented procedures and job specifics
• Attains to productivity target
• Is responsible for daily work assignment and completion tracking for the tasks dedicated to him/her; deals directly with Requestors on completion of the task
• Completes assigned work – in projected time & desired quality
• Reports all the work done, provides the projected date of completion or reason for delay
• Fully understands DMC tasks and responsibilities
• Reports issues and forwards cases out of his/her responsibilities to the appropriate person/team
• Logs all the changes made in CRM system by creating DataQuality Activities for every action taken
• Assumes additional responsibilities as and when required
• Complies with defined security, data privacy and confidentiality standards
• Adheres to corporate policy
Employee perks, benefits
BENEFITS:
• start up trainings
• annual performance bonus payment
• sick leave compensation
• 3 extra vacation days
• laptop
• personal Diners Club card
• start up trainings
• annual performance bonus payment
• sick leave compensation
• 3 extra vacation days
• laptop
• personal Diners Club card
Information about the selection process
Please write down in the mail subject the title of the position you would like to apply for.
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
Company on whose behalf the position is being filled
Other administrative and support service activities
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life-cycle. Supporting over 31 Languages from 36 countries in over 50 locations. Concentrix Works with the World's Leading Companies. They are providing sales and marketing services, customer and technical support that help companies grow their business and increase customer satisfaction. A rapidly growing company with significant career growth opportunities.
Concentrix Corporation is the global business services division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to enable their customer strategy. From locations in the Philippines, China, Costa Rica, Nicaragua, Canada, the United States, United Kingdom, Hungary, India and Japan, our more than 8,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a Fortune 500 company. For more information, please visit www.concentrix.com.
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life-cycle. Supporting over 31 Languages from 36 countries in over 50 locations. Concentrix Works with the World's Leading Companies. They are providing sales and marketing services, customer and technical support that help companies grow their business and increase customer satisfaction. A rapidly growing company with significant career growth opportunities.
Concentrix Corporation is the global business services division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to enable their customer strategy. From locations in the Philippines, China, Costa Rica, Nicaragua, Canada, the United States, United Kingdom, Hungary, India and Japan, our more than 8,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a Fortune 500 company. For more information, please visit www.concentrix.com.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2) and Hungarian - Upper intermediate (B2)
Personality requirements and skills
• Requires skills in computer, relevant software, and Internet usage
• Familiar with MS Windows, MS Office with a basic knowledge of MS Excel
• Expert understanding of CRM system and other work-related applications (upon training)
• In-depth knowledge of work-related processes and procedures (upon training)
• Develop analytical thinking
• Communicative English, proper language skills subject to DMC Specialist’s territory
Environment
• Requires skills in customer support and relevant procedures
• Displays working knowledge of CRM system
• Is aware that process activities need to be coordinated with other departments
• Ensures that the individual daily activities are fulfilled according to the timetable, procedures and business goals agreed with supervisor
Problem Solving
• Able to use standard tools required in an CRM function (eg spreadsheets, documents, e-mail, etc)
• Identifies routine job related problems and selects appropriate actions for resolution
• Keeps informed about progress of assigned tasks
• Uses time efficiently and hands work over to others in a timely and precise manner
• Makes suggestions to simplify, standardise and improve processes and procedures
• Ensures that client queries are followed up to resolution or are escalated
Communication/Negotiation
• Friendly and customer oriented in all contacts
• Keeps people informed and up to date about the work progress and shares all relevant information timely and precisely • Possesses medium written and oral English skills
• Seeks and exchanges information, familiarises with team member activities
Contribution/Leadership
• Processes timely and accurately routine requests and all related tasks within the established procedures
• Work is subject to general supervision by more experienced team members
• Contributes to good team work through clear communication and co-operation
• Performs multiple repetitive tasks and is able to follow and complete the administrative or CRM procedures in place
Impact on Business/Scope
• Accountable for individual results and for impact on team and interrelated activities
• Accuracy of work has significant and direct impact on customer satisfaction and department results
• Familiar with MS Windows, MS Office with a basic knowledge of MS Excel
• Expert understanding of CRM system and other work-related applications (upon training)
• In-depth knowledge of work-related processes and procedures (upon training)
• Develop analytical thinking
• Communicative English, proper language skills subject to DMC Specialist’s territory
Environment
• Requires skills in customer support and relevant procedures
• Displays working knowledge of CRM system
• Is aware that process activities need to be coordinated with other departments
• Ensures that the individual daily activities are fulfilled according to the timetable, procedures and business goals agreed with supervisor
Problem Solving
• Able to use standard tools required in an CRM function (eg spreadsheets, documents, e-mail, etc)
• Identifies routine job related problems and selects appropriate actions for resolution
• Keeps informed about progress of assigned tasks
• Uses time efficiently and hands work over to others in a timely and precise manner
• Makes suggestions to simplify, standardise and improve processes and procedures
• Ensures that client queries are followed up to resolution or are escalated
Communication/Negotiation
• Friendly and customer oriented in all contacts
• Keeps people informed and up to date about the work progress and shares all relevant information timely and precisely • Possesses medium written and oral English skills
• Seeks and exchanges information, familiarises with team member activities
Contribution/Leadership
• Processes timely and accurately routine requests and all related tasks within the established procedures
• Work is subject to general supervision by more experienced team members
• Contributes to good team work through clear communication and co-operation
• Performs multiple repetitive tasks and is able to follow and complete the administrative or CRM procedures in place
Impact on Business/Scope
• Accountable for individual results and for impact on team and interrelated activities
• Accuracy of work has significant and direct impact on customer satisfaction and department results
Advertiser
Brief description of the company
Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
Number of employees
25-49 employees
ID: 2032551
Dátum zverejnenia: 2.3.2015
2015-03-02
lokalita: Bratislava Pozícia: Administrative Worker, Official Spoločnosť: ManpowerGroup Slovensko s.r.o