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Do you speak Polish? (Customer Service Professional)
ManpowerGroup Slovensko s.r.o
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
800 - 900 EUR/month
800 - 900 EUR/month
Information about the position
Job description, responsibilities and duties
Position Summary and Responsibilities:
The CSR is responsible for handling information enquiries, focusing on the delivery of a high quality, customer oriented service to external clients. Requests are received in phone call or written format from external customers.
Services provided may include, but are not limited to, the following:
first point of contact
general information support
trouble-shoot
data management and monitoring
They have knowledge and experience in using a few specialized tools and procedures to address the requestor's needs. Forward highly complex matters to the appropriate knowledgeable source. Primary measurement is customer satisfaction with the handling of the requests.
The CSR is responsible for handling information enquiries, focusing on the delivery of a high quality, customer oriented service to external clients. Requests are received in phone call or written format from external customers.
Services provided may include, but are not limited to, the following:
first point of contact
general information support
trouble-shoot
data management and monitoring
They have knowledge and experience in using a few specialized tools and procedures to address the requestor's needs. Forward highly complex matters to the appropriate knowledgeable source. Primary measurement is customer satisfaction with the handling of the requests.
Employee perks, benefits
• start up trainings
• annual performance bonus payment
• sick leave compensation
• 3 extra vacation days
• laptop
• personal Diners Club card
• annual performance bonus payment
• sick leave compensation
• 3 extra vacation days
• laptop
• personal Diners Club card
Information about the selection process
Please write down the approval to process your personal data:
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
Company on whose behalf the position is being filled
Other administrative and support service activities
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life-cycle. Supporting over 31 Languages from 36 countries in over 50 locations. Concentrix Works with the World's Leading Companies. We're providing sales and marketing services, customer and technical support that help companies grow their business and increase customer satisfaction. A rapidly growing company with significant career growth opportunities .
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life-cycle. Supporting over 31 Languages from 36 countries in over 50 locations. Concentrix Works with the World's Leading Companies. We're providing sales and marketing services, customer and technical support that help companies grow their business and increase customer satisfaction. A rapidly growing company with significant career growth opportunities .
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Polish - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- very good English (spoken & written)
- very good Polish (spoken & written)
- Taking ownership and responsibility
- Ability to work under the pressure
- Strong commitment to Customer Satisfaction with creative problem solving
- Flexibility
- Team player
- very good Polish (spoken & written)
- Taking ownership and responsibility
- Ability to work under the pressure
- Strong commitment to Customer Satisfaction with creative problem solving
- Flexibility
- Team player
Advertiser
Brief description of the company
Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
Number of employees
25-49 employees
ID: 1845976
Dátum zverejnenia: 25.8.2014
2014-08-25
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Call Operator, Receptionist, Secretary Spoločnosť: ManpowerGroup Slovensko s.r.o
Základná zložka mzdy (brutto) a ďalšie odmeny: 800 - 900 EUR/month