Engagement Specialist (back office support)

- creating and providing quotations to the sales teams (containing pricing proposals from various suppliers)
- creating purchase requisitions by entering order information into internal ordering systems to generate a purchase order towards suppliers
- tracking orders until successful delivery, resolve any issues with the order
- providing general assistance during suppliers’ service delivery
- generate customer invoices in internal billing system
- process customer invoice disputes with the aim of positive resolution
- track whole life-cycle of orders from quote/order until customer payment for the service
- liaise with internal teams and individuals and coordinate various activities to meet customer deadlines and expectations, identify potential risks
- understanding and highlighting areas of improvement of existing processes and procedures based on experience