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Senior Operation Manager
Lugera & Maklér spol.s r.o.
Place of work
Košice
Košice
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
- Being aware of customer core business processes, customer contracts and SLAs
- Considering time, quality, cost of the service according to SLAs
- Being responsible for the completeness, quality and maintenance of data for the provided service
- Checking the input parameters of service acc. to the OLAs/ SLAs
- Providing technical consultation both internally and externally with respect to cost optimization, efficiency and quality of delivered service
- Being a contact person both internally and externally for the assigned service
- Communicating regularly with related operation teams (8-10 operation team members) with respect to service, quality and costs (OLAs)
- Cooperating with other teams in relation to reporting, ITIL processes, audits, security of systems and data protection
- Solving complex tasks under difficult conditions (time, budget, policies, resources, etc.)
- Developing and preparing of fundamental solutions, concept, regulation and measures in relation to cross platform business processes and being responsible for their implementation
- Advising to higher level management on strategic issues in the assigned service
- Following internal ITIL processes, security rules and company guide lines
- Being responsible for Delivery Order Management (assigning of delivery orders, checking of delivery orders in content and time, tracking of delivery orders, plus delivery reporting)
- This position does not lead team, however stays under pressure from customer and operation team
- Considering time, quality, cost of the service according to SLAs
- Being responsible for the completeness, quality and maintenance of data for the provided service
- Checking the input parameters of service acc. to the OLAs/ SLAs
- Providing technical consultation both internally and externally with respect to cost optimization, efficiency and quality of delivered service
- Being a contact person both internally and externally for the assigned service
- Communicating regularly with related operation teams (8-10 operation team members) with respect to service, quality and costs (OLAs)
- Cooperating with other teams in relation to reporting, ITIL processes, audits, security of systems and data protection
- Solving complex tasks under difficult conditions (time, budget, policies, resources, etc.)
- Developing and preparing of fundamental solutions, concept, regulation and measures in relation to cross platform business processes and being responsible for their implementation
- Advising to higher level management on strategic issues in the assigned service
- Following internal ITIL processes, security rules and company guide lines
- Being responsible for Delivery Order Management (assigning of delivery orders, checking of delivery orders in content and time, tracking of delivery orders, plus delivery reporting)
- This position does not lead team, however stays under pressure from customer and operation team
Main focus of the client's activities
Information technology, computer programming, web portals
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
- Vocational training or certificates in IT area
- International process standards (EVM, CFM, INM, CHM, PRM & DOM)
- Knowledge of ITIL practices
- Expected 8 years of work experience in a similar environment
- Spoken and written English – fluent level
- Spoken and written German – fluent level
- MS Office advanced knowledge
- Understanding of relationship between SLAs and OLAs
- Asset manager & Service Center advanced knowledge
- Business Objects knowledge is an advantage
- Project Management methodology advanced knowledge
- Flexible, assertive personality with excellent communication skills, showing customer orientation, strong negotiation and organizational skills
- International process standards (EVM, CFM, INM, CHM, PRM & DOM)
- Knowledge of ITIL practices
- Expected 8 years of work experience in a similar environment
- Spoken and written English – fluent level
- Spoken and written German – fluent level
- MS Office advanced knowledge
- Understanding of relationship between SLAs and OLAs
- Asset manager & Service Center advanced knowledge
- Business Objects knowledge is an advantage
- Project Management methodology advanced knowledge
- Flexible, assertive personality with excellent communication skills, showing customer orientation, strong negotiation and organizational skills
Advertiser
Brief description of the company
Lugera & Maklér operates in Slovakia, Romania, Netherlands, Armenia, Poland
It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!
HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.
The company is a holder of a licence to offer recruitment services.
It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!
HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 1953726
Dátum zverejnenia: 10.12.2014
2014-12-10
lokalita: Košice Pozícia: IT Consultant, IT/Technical Support Specialist Spoločnosť: Lugera & Maklér spol.s r.o.
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