Customer Fulfilment Representative

• Bachelor degree (experience could make education less important)
• English - fluent oral and written
• German (nice to have)
• 1 year experience in similar field/environment
• Proactive, independent and responsible
• Work under pressure

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

No matter what team you’re a part of, joining us you can create real impact.

Come & join our Customer Operations team. You will report to the Customer Ops Manager.


About the role:

Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects. You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.
You will manage customer service on a daily basis and placing all the necessary information and reports in the database. You are the first point of contact for internal departments and act as an agent for support of salesmen and customers - for all questions regarding order status.

These are your detailed responsibilities:

• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.