Premier Technical Specialist

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Anglický jazyk - Pokročilý (C1)

This a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in France. Over phone, email and chat you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

This role directly reports to our Technical Support Manager in France.


What You will do:

Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone, email or chat or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues
Provides input on recurring customer problems and shares that information with other technical team members when relevant
Monitors own ‘open case’ workload and drives to closure

What we expect from You:

Desirable Qualities/ Nice-to-have:

Experience within IT Services and Working with Field Service Providers
Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
Ability to prioritize and manage daily workload effectively
Effective communication skills at all levels - written and verbal
Ability to see multiple perspectives
Pro-active attitude and willingness to learn
Business fluent English and French. Any extra language is an advantage

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.