HPC Professional Services Support Manager

University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries, and we keep going. Lenovo HPC Professional Services is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.

Lenovo is seeking an experienced HPC business and technical professional, preferably based in Romania (will consider other EMEA regions), as an HPC Support Manager. This role is focused on supporting key relationships with globally based clients, supporting sales, and manage as well as scheduling the HPC support team while contributing to the business review and revenue recognition

This position represents a rewarding opportunity to use your experience and skills in a dynamic, complex organization and to deliver across our major customer sites.

Responsibilities:
HPC Support Manager will globally oversee active projects concurrently and will be responsible to manage the schedule, budget, and resources for supporting the Project. Typical support projects lasts for several years and may involve interaction with our business partners to deliver an effective services.

Activities include:
Management of the global technical support team performing HPC and AI cluster administration
Coordinate with delivery organizations to maintain high-performance levels for service-related processes and continuous improvement; review Statement of Work (SoW), projects size and scope.
Responsible for HPC support team utilization and resource assignment; contribute to the business review and revenue generation.
Take ownership of the most critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders; resolve escalations, providing clear summaries and recommendations.
Participate in regular service review meetings; provide accurate and regular reports on the performance of service delivery
Define the best operating model along with KPIs ensuring the best customer experience utilizing different teams within Lenovo.
Build strong relationships with the broader HPC Professional Services teams and stakeholders, including clients, sales, services architects and HPC services leadership.
Drive a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in One Lenovo spirit.

Skills and Qualifications Required:
Management and leadership skills; experience of managing a technical support team
Excellent interpersonal skills and strong relationship building, ability to motivate and influence across teams
Experience in business development and strong service delivery, time, project, and priority management skills; experience with managing critical and complex customer situations or incidents
Project Management/Change Management/ ITIL certification, as well as a strong technical understanding of high-performance computing is a plus
Superior organizational skills and excellent written and verbal communication with the ability to present complex and technical solutions. Persuasive presentation skills.
Commercial experience in information technology and high-performance computing, with familiarity with the use of cloud services economics is a plus.
Ability to coordinate the activity of a small team and interface constructively with our HPC services stakeholders
Typically 5 years+ internal or external experience in applicable field of expertise, ideally in the information technology, high-performance computing and support services industry
Ability to travel (up to 20%)

Preferred Qualifications:
Project management certification
Training or experience in negotiation
Training or experience in project accounting
English language required. Additional languages such as German, Spanish or French would be an advantage

An ideal candidate is innovative and creative while taking a high degree of project ownership.

You must also possess strong customer interaction skills and the ability to make technical decisions. Collaborate during projects with several organization verticals, partners, and customers. Develop training and knowledge base documentation for technical project management skills throughout career.

What we offer:
Healthcare and well-being
Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card

Work - life balance
Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth

Development
Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses

Bonus system
Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile and car based on seniority level

Community life (CSR)
Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership”

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers' stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

Base gross monthly salary starts from 2.600 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.