Pre-Sell Technical Support Specialist

Soft skills:

• Previous experience in similar position (pre-sell /technical support) is preferred but also graduates from technical universities will be considered
• Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be an advantage)
• Would need to enjoy working with many cultural differences
• Able to work on his/her own initiative to strict deadlines, act on your own and use your decision making skills

Language Requirements:
• Fluent English (spoken and written)

Technical Skills:
• Experience with ticketing/tracking system (for example Salesforce)
• Advanced Microsoft Excel
• Excellent technical product knowledge in the IT area

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

The Pre-Sell Support Specialist will provide support to country Salespersons in either the public, enterprise or channel sector. The ideal Support Specialist will be a detailed oriented, self-starter possessing the ability to work in a teamed environment supporting a group of sales representatives in their day to day selling efforts.

Reporting to the Sales Enablement Manager, this person will be responsible for the day-to-day success of all outcomes in the following areas:
- Provide product information about product specifications, configuration and compatibility
- Provide information about product availability & product transitions
- Handle technical questions related mainly to hardware, partially to software and peripherals
- Provide information about compliance documents & certificates
- Providing answers to environmental questions
- Advice and guidance to finalize product selection
- Provide Lenovo Certificates
- Provide hardware technical information for tender purposes

Person will interact regularly with our local and world wide Product Management teams and employ your superior communication skills with Sales & Marketing leaders and our technical teams.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.