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Senior Technical HR Service Center Specialist
who are we looking for
•Minimum of 2 years of customer service experience;
•Excellent English knowledge in written and verbal form.
•Must demonstrate excellent organizational, written/verbal communications, critical thinking and problem solving skills.
•Knowledge of MS Excel on expert level is required. •Familiarity with usage of Macros, and more complex functions.
•Knowledge of MS Word, PowerPoint and Outlook
•Previous experience with Reports Management is preferred.
•Excellent English knowledge in written and verbal form.
•Must demonstrate excellent organizational, written/verbal communications, critical thinking and problem solving skills.
•Knowledge of MS Excel on expert level is required. •Familiarity with usage of Macros, and more complex functions.
•Knowledge of MS Word, PowerPoint and Outlook
•Previous experience with Reports Management is preferred.
Required education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Excel - Expert
what will you do
The Sr HRSC Specialist is responsible for providing Human Resources support for Lenovo employees across Europe, Middle East and Africa. The role will be one of a team of specialists, supporting employees in line with contractual, legislative and business requirements. Duties include: query handling (via e-mail and chat) with employees, managing queries between the Service Center and 3rd parties e.g. payroll & expenses, maintenance of user guides for both employees and within the Service Center team. The job is performed in HR Service Center environment.
Main Responsibilities & Tasks
•Query management/handling as detailed in the Statement of Services between the different providers e.g. Payroll, HR Systems and Expenses.
•Manage services in accordance with the agreed Standard Operating Procedures.
•Manage correspondence in an efficient and effective manner abiding to all specified time guidelines. Handle tickets requiring local legislative and business knowledge.
•Respond to written queries from the Lenovo business partners and/or employees using the central case management tool.
•Respond to all written queries from statutory bodies or 3rd parties, where appropriate liaise with Payroll for required detail.
•Contribute to the management of change requests/problems analysis and testing.
•Take responsibility for adherence to audit controls.
•Produce regular and on-demand internal reports.
•Ensure adherence to Service Level Agreements.
•Produce and maintain documentation for Standard Service Center Work Instructions.
Main Responsibilities & Tasks
•Query management/handling as detailed in the Statement of Services between the different providers e.g. Payroll, HR Systems and Expenses.
•Manage services in accordance with the agreed Standard Operating Procedures.
•Manage correspondence in an efficient and effective manner abiding to all specified time guidelines. Handle tickets requiring local legislative and business knowledge.
•Respond to written queries from the Lenovo business partners and/or employees using the central case management tool.
•Respond to all written queries from statutory bodies or 3rd parties, where appropriate liaise with Payroll for required detail.
•Contribute to the management of change requests/problems analysis and testing.
•Take responsibility for adherence to audit controls.
•Produce regular and on-demand internal reports.
•Ensure adherence to Service Level Agreements.
•Produce and maintain documentation for Standard Service Center Work Instructions.
other information
Place of work:
Bratislava
Start date:
asap
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 3110341
Dátum zverejnenia: 22.6.2017
2017-06-22
lokalita: Bratislava Pozícia: Call Operator, Customer Support Specialist, Database Analyst, IT/Technical Support Specialist Spoločnosť: Lenovo (Slovakia) s.r.o.