Manager of Customer Fulfillment team

- Problem Solving
- Customer Focus
- Experience within Supply chain and people management
- Experience within hi-tech and corporation
- English - fluent
- Other Eastern European Language is a benefit.

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

English - Advanced (C1)

Position Description
A Customer Fulfilment (CF) manager leads and manages a team of Customer Fulfilment Representatives (CFR’s), with responsibility for managing customer orders from order entry to delivery, communicating order status to customers and resolving customer issues. As part of Lenovo’s Global Supply Chain the CF Manager will work on a daily basis with our Sales Operations teams to ensure that we are proactive, flexible and responsive to our customers requirements. The CF Manager will be a part of a management team which drives a high performance culture geared towards personal development, recognition and retention of key employees, creating a climate of empowerment that encourages open discussion and feedback.


Responsibilities:

• Run the department’s operational management system to achieve monthly, quarterly and yearly targets and Key Performance Indicators
• Liaise with other Lenovo functions within Global Supply Chain to ensure that customer orders are loaded, released to manufacturing and delivered in line with our contractual SLA’s.
• Ensure that the team meet business controls requirements.
• Manage workload balancing, vacation and sickness cover in the team. Identify resource issues
• Actively lead, participate and support all process improvement and deployment activities.
• Collaboration and trust: utilise group knowledge and network; share knowledge and support and encourage teamwork. Ensure personal responsibility in all relationships
• Lead functional specific projects and initiatives
• Act as a role model, ensure regular and value add communication
• Promote work life balance, follow-up on Employee Survey action plans and career opportunities
• Develop and support an environment where staff feel empowered to challenge existing guidelines and processes and to contribute ideas and innovations
• Attract, motivate and retain the best talent in the industry
• Develop individuals’ skillsets and maintain succession planning
• Support intra and cross functional collaboration in all areas
• Drive high performance culture ensuring recognition of outstanding contributors
• Encourage and assist and coach low performers to develop and and move into higher performance quartiles; where this is not achievable be prepared to take appropriate steps – including separation – if necessary.
• Continuously drive leadership identification and foster development of high potentials and ensure personal development plan in place for all staff
• Ensure employees have regular informal reviews and two formal performance reviews a year

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.