Repair Depot Senior Specialist

Able to Build relationships with both internal and external clients
IT literate with the ability to learn new systems quickly
Excellent communication skills with a clear telephone manner
Ability to work under pressure to set deadlines and priorities tasks
Highly organized and able to multi-task
Positive and flexible attitude to work
Continuously improve standards of customer service
Liaise with colleagues to optimize efficiency and ensure that all quality procedures are met
Pro-actively promote the Company at all times
Attend management meetings

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

English - Advanced (C1)

The position will be 100% dedicated to managing Lenovo Depot Operations and will reside in the Services Supply Chain organization of Lenovo.

1. Position Responsibility
The roles and responsibilities for the Depot supervisor are as follows:
• Vendor Management reporting
• Inbound/Outbound Volume
• TAT Metrics
• First Time Fix Metrics
• Aging Order Management
• Interface to Service Delivery Team and partner
• Communicating Performance
• Escalation Point
• Deal with queries in a competent and friendly manner
• Interface to Quality Inspection Team
• Collaboration for Corrective and Preventive Action

2. Business management system

Lenovo will schedule regular meetings/calls to manage the performance of and relationship with the Depot supervisor.
Meetings will include:
• Weekly 1:1 with direct manager
• Weekly Staff meeting with manager and peers
• Monthly Business Review / BMS KPI
• Equivalent-in-practice of OHRP and P3 bi-annual and annual reviews

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.