AR ? Financial Claim Analyst

Education:
• Degree or Equivalent Business experience.
Experience:
• Previous experience in handling financial claims or any kind of customer support experience.
Computer skills:
• Advanced MS Office user.
• Experience in databases, reporting tools, SAP is an advantage.
Languages:
• Fluent English and German
Competencies:
• The successful applicant must be a Team player show enthusiasm to change and adapt accordingly.
• Able to work on their own initiative to strict deadlines.

Others:
• Excellent communication skills
• Customer facing skills both by phone and e-mail.
• Good team player, ability to work in small team and a wider global team to meet customer requirements.
• Highly motivated individual.
• Ability to work to deadlines
• Organised and methodical person with logical approach in addresing issues.
• Ability to deliver results in a metrics based environment

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2) and German - Upper intermediate (B2)

The AR / Financial Claims Analyst is responsible for collecting outstanding invoices that are owed to Lenovo and solving claims, assisting Lenovo customers across Europe on the claim process and claim management.
The responsibilities involve validating claims and disputes submitted from Lenovo customers , processing financial claims, preparing supporting documentation and issuing of credit notes if the request proofs as valid.
The verification process involves problem analysis, serial number analysis through various
databases and credit execution through SAP.

Main responsibilities
• Interface with Lenovo European Sales teams and customers about open invoices
• Liaise with customers under your responsibility about the payment plans, contact customers via telephone regarding overdue invoices
• Provides statements of account to customers
• Maintain departmental key performance indicators.
• Build and maintain trust between the AR team and the customer under your responsibility.
• Ensure that customer claims and disputes are processed in an accurate way and that they are paid in a
timely manner.
• Involvement in departmental projects e.g. process improvements, process adjustments.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.