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Pre-Sell Support (30208)
who are we looking for
University education and /or
• Previous experience in similar position (pre-sell /technical support)
Soft skills:
• Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be an advantage)
• Would need to enjoy working with many cultural differences
• Able to work on his/her own initiative to strict deadlines, act on your own and use your decision making skills
Language Requirements:
• Fluent English (spoken and written)
Technical Skills:
• Ability to work with various software packages
• Advanced Microsoft Excel
• Excellent technical product knowledge in the IT area
• Previous experience in similar position (pre-sell /technical support)
Soft skills:
• Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be an advantage)
• Would need to enjoy working with many cultural differences
• Able to work on his/her own initiative to strict deadlines, act on your own and use your decision making skills
Language Requirements:
• Fluent English (spoken and written)
Technical Skills:
• Ability to work with various software packages
• Advanced Microsoft Excel
• Excellent technical product knowledge in the IT area
Required education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
what will you do
The Pre-Sell Support Specialist will provide support to country Salespersons in either the public, enterprise or channel sector. The ideal Support Specialist will be a detailed oriented, self-starter possessing the ability to work in a teamed environment supporting a group of sales representatives in their day to day selling efforts.
Reporting to the Sales Support Manager, you will be responsible for the day-to-day success of all outcomes in the following areas:
Provide product information about product specifications, configuration and compatibility
Information about product availability & product transitions
Technical questions related to software and peripherals
Provide info about compliance documents & certificates
Providing answers to environmental questions
Advice and guidance to finalize product selection
You will interact regularly with our local and WW Product Management teams and employ your superior communication skills with Sales & Marketing leaders and our technical teams.
Reporting to the Sales Support Manager, you will be responsible for the day-to-day success of all outcomes in the following areas:
Provide product information about product specifications, configuration and compatibility
Information about product availability & product transitions
Technical questions related to software and peripherals
Provide info about compliance documents & certificates
Providing answers to environmental questions
Advice and guidance to finalize product selection
You will interact regularly with our local and WW Product Management teams and employ your superior communication skills with Sales & Marketing leaders and our technical teams.
other information
Place of work:
Bratislava
Start date:
asap
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 1925352
Dátum zverejnenia: 11.11.2014
2014-11-11
lokalita: Bratislava Pozícia: IT Consultant, IT/Technical Support Specialist, Sales Representative Spoločnosť: Lenovo (Slovakia) s.r.o.