HR Service Center Coordinator

•Minimum of 6 months of experience of providing customer service over telephone, ideally in a call center environment.
•Basic HR generalist experience is preferred.
•Use of Case Management tools is preferred.
•Must speak, read and write English fluently.
•Proven experience with supporting Service Manager to meet SLA’s.
•Knowledge of Microsoft Excel on expert level is an advantage.
•Knowledge of Microsoft Word, PowerPoint and Outlook is preferred.
•Previous experience with Reports Management is preferred.

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

Microsoft Excel - Advanced

The HR Service Center Coordinator is responsible for providing basic generalist Human Resources support for Lenovo employees across Europe, Middle East and Africa. The role will be one of a team of specialists, supporting employees in line with contractual, legislative and business requirements. Duties include: query handling (via e-mail and telephone) with employees, managing queries between the Service Centre and 3rd parties e.g. payroll & expenses, maintenance of user guides for both employees and within the Service Centre team. The job is performed in HR Call Centre environment.

The role supports the Service Centre Manager in ownership of the query management ensuring adherence to all of the service level agreements.

Main Responsibilities & Tasks
•Query management/handling as detailed in the Statement of Services between the different providers e.g. Payroll, HR Systems and Expenses.
•Manage services in accordance with the agreed Standard Operating Procedures.
•Manage correspondence in an efficient and effective manner abiding to all specified time guidelines. Handle tickets requiring local legislative and business knowledge.
•Respond to telephone and written queries from the Lenovo business partners and/or employees using the central case management tool.
•Respond to all written queries from statutory bodies or 3rd parties, where appropriate liaise with Payroll for required detail.
•Contribute to the management of change requests/problems analysis and testing.
•Take responsibility for adherence to audit controls.
•Produce regular and on-demand internal reports.
•Ensure adherence to Service Level Agreements.
•Produce and maintain documentation for Standard Service Centre Work Instructions.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.