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Customer Complaint Resolution Owner - French language
who are we looking for
Self Starter with strong bilingual (French and English) verbal and written communication skills. Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. Candidate must have strong organizational skills with the ability to multi-task and attend to details. Candidate must also have the ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satifaction and brand loyalty. Candidate should have the ability to respond to periods of high volume and high stress.
Required education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT,technické,ekonomické
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
what will you do
Professional Customer Relationship Management position that interfaces directly with Lenovo customers to negotiate and resolve complaint escalations regarding technical support, product quality, sales experience, fulfillment delays, etc
other information
Place of work:
Bratislava
Salary offer (gross):
competitive to the market
Start date:
asap
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 1790474
Dátum zverejnenia: 2.12.2014
2014-12-02
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: competitive to the market