Customer Fulfillment Manager

• People Management experience (min 3 years) in the area of global supply chain is a must

• Fluent English, German - nice to have
• Proven track record of delivering results in metrics -driven operational environment
• Proven leadership and people management skills
• Demonstrated ability to work under pressure to achieve the targets and meet the deadlines
• Flexibility and strong team working skills
• Excellent communication skills (written and spoken)
• Strong planning and time management skills

Follow-up/Higher Professional Education
University education (Master's degree)

IT

English - Upper intermediate (B2)

A Customer Fulfillment (CF) manager leads and manages a team of Customer Fulfillment Representatives (CFR’s), Assurance & Activation, Credit, Regional Ops with responsibility for managing customer orders from order entry to delivery, communicating order status to customers and resolving customer issues. As part of Lenovo’s Global Supply Chain the CF Manager will work on a daily basis with Sales team & Sales Operations team to ensure that proactive, flexible and responsive approach to our customers requirements. The CF Manager will be a part of a management team which drives a high performance culture geared towards personal development, recognition and retention of key employees, creating a climate of empowerment that encourages open discussion and feedback.

Responsibilities:

• Run the department’s operational management system to achieve monthly, quarterly and yearly targets and Key Performance Indicators
• Liaise with other Lenovo functions within Global Supply Chain to ensure that customer orders are loaded, released to manufacturing and delivered in line with our contractual SLA’s.
• Ensure that the team meet business controls requirements.
• Manage workload balancing, vacation and sickness cover in the team. Identify resource issues
• Actively lead, participate and support all process improvement and deployment activities.
• Collaboration and trust: utilize group knowledge and network; share knowledge and support and encourage teamwork. Ensure personal responsibility in all relationships
• Lead functional specific projects and initiatives
• Act as a role model, ensure regular and value add communication
• Promote work life balance, follow-up on Employee Survey action plans and career opportunities
• Develop and support an environment where staff feel empowered to challenge existing guidelines and processes and to contribute ideas and innovations
• Attract, motivate and retain the best talent in the industry
• Develop individuals’ skill sets and maintain succession planning
• Support intra and cross functional collaboration in all areas
• Drive high performance culture ensuring recognition of outstanding contributors
• Encourage and assist and coach low performers to develop and and move into higher performance quartiles; where this is not achievable be prepared to take appropriate steps – including separation – if necessary.
• Continuously drive leadership identification and foster development of high potentials and ensure personal development plan in place for all staff
• Ensure employees have regular informal reviews and two formal performance reviews a year

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.