AWSP Claims Administrator

The ideal candidate will have experience of working with administration systems, administering warranty claims.

They should be able to demonstrate that they:
- Can communicate effectively by telephone and email
- They focus on the customer, and understand their actions impact customer satisfaction
- Are alert to the potential for fraud
- Are able to solve problems for the service partners

Essential Qualifications
The candidate should be able to communicate proficiently in English and preferably one other European language such as: French, Italian, German or Spanish.

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

Microsoft Excel - Advanced

- A multilingual team responsible for ensuring AWSP (Authorised Warranty Service Provider) claims are processed efficiently and addressing any issues that arise.

- Respond to validation issues highlighted by MySAP:
Request Proof of purchase for Out of Warranty / Machine not found
Confirm Service Partner education and authorisation to repair.
Authorise Multiple Part or Repeat claims

- Update database when proof of purchase received

- Update the MySAP claim management system:
For “clean” claims to move to close and pay
For part not returned / part returned damaged / part returned late – move to close and bill AWSP at Spare Part Rate
For “not authorised” move to close and no labour payment

- Manage daily anomalies with the system.

- For geographies that require signed paper transactions:
Update MySAP Claims system from received paper / fax submissions

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.