Warranty Specialist

• Previous experience in customer support / services area
• Experience from a corporate environment is a plus
• Effective communication skills by email and phone
• Responsible, acting with sense of detail and urgency
• Self-motivated with ability to take initiative
• Able to work independently
• Good level of spoken and written English
• German/French/Italian advantage
• Previous experience with warranty systems would be an advantage
• Advanced Excel Skills

University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

Microsoft Excel - Advanced

• Assigns correct base warranty to new systems.
• Validates customer warranty requests in accordance with Warranty Policies.
• Updates warranty systems with correct warranty entitlements in case of replacements.
• Proactively cooperates with other Lenovo teams to make sure all products have the correct warranty assigned.
• Participates in all process/system changes related to base warranty.
• Reports monthly on the warranty system updates.
• Liaise with other Lenovo teams within Services organization to resolve any front-end issues related to base warranty.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.