Processing Agent with English language

•Processes a transaction request within the agreed Service Level Target for quality, response- and throughput time, efficiency, etc., while respecting the KONE Way process definition and unit-specific instructions
•Validates if all required information or documentation is provided prior to executing the transaction, and seeks any required additional information, documentation or approval from the unit
•Minimizes work for the unit when routing requests throughout the process by:
•Send sub-requests for other process teams efficiently within SSC and tracks their completion to continue the process
•Identifies the right contact in the front line for additional review or approval steps, where possible directly with the business person involved (unless otherwise stated in the unit instructions).
•Clearly communicating which steps are requested from the unit
•Maintain reminders and notifications to the unit as specified in the unit reference document (URD).
•Notifies the SSC team lead and/or Front Officer in case of process compliance or control issues or incomplete documentation.
•Executes quality checks at various stages of the process and keeps the quality statistics up to date
•Respects controls, process compliance and segregation of duties at every step of the transaction processing
•Reports time and other process performance data on a daily basis as required
•Maintains unit instructions as requested by the Front Officer and Process Owners.
•Daily reconciliation and corrective actions, if needed.
•Support process improvements and harmonization activities
•Participation in team meetings, process analysis and improvement actions.
•Other adequate tasks as allocated by Process Manager / Team Leader

• International and professional environment
• Attractive package of benefits and bonus scheme
• Social and sport events on regular basis
• Great place to work
• Informal culture and friendly colleagues
• KONE trainings in various areas
• Promotion on performance/compentence - based evaluation with transparency
• Coaching and mentoring opportunities