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CRM Manager
Kia Sales Slovakia s. r. o.
Place of work
Einsteinova 19, Bratislava
Einsteinova 19, Bratislava
Contract type
full-time
full-time
Start date
01.09.2017
01.09.2017
Information about the position
Job description, responsibilities and duties
The CRM Manager is responsible for managing the organisations CRM ensuring complete satisfaction and maximum utilization of the product or services sold to customers.
He/she should know customer's needs and wishes. He or she should be well versed in the value delivered to customers and the problems customers are trying to solve. He/She will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges. Moreover, he/she will follow up on every issue and ensure complete satisfaction.
Main Responsibilities:
• Responsible for implementation, development and facilitation of CRM system in order to achieve a maximum business benefit
• Coordination and supervision of quality assurance processes and the improvement of customer handling processes
• Supporting dealers regarding customer relationship management and increasing overall customer satisfaction
• Monitoring and preparation of measurements and actions to increase customer satisfaction
• Monitoring Customer Data Quality in SAP and Dealer Portal
• Supporting the implementation of customer loyalty programs and monitoring the sustainability of customer contacts
• Lead Management
• Customer segmentation with the intention to prepare and process “personalized” offers in cooperation with relevant departments and colleagues
• Ensure processes for CRM system are pushed out into the organization and being followed
• Responsible for implementation, development and facilitation of MyKia; campaign and activities supporting MyKia
• Support for Online marketing activities and IT related projects
• Preparing direct marketing campaigns:
- Target groups definition & selection
- Campaigns execution and inspection
- Evaluation of direct marketing campaigns (response, financial)
• Regular reporting of marketing activities
• Supporting the DCSI survey
• Coordination of call center – services provided and reporting
• Tasks and projects based on Manager’s request
He/she should know customer's needs and wishes. He or she should be well versed in the value delivered to customers and the problems customers are trying to solve. He/She will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges. Moreover, he/she will follow up on every issue and ensure complete satisfaction.
Main Responsibilities:
• Responsible for implementation, development and facilitation of CRM system in order to achieve a maximum business benefit
• Coordination and supervision of quality assurance processes and the improvement of customer handling processes
• Supporting dealers regarding customer relationship management and increasing overall customer satisfaction
• Monitoring and preparation of measurements and actions to increase customer satisfaction
• Monitoring Customer Data Quality in SAP and Dealer Portal
• Supporting the implementation of customer loyalty programs and monitoring the sustainability of customer contacts
• Lead Management
• Customer segmentation with the intention to prepare and process “personalized” offers in cooperation with relevant departments and colleagues
• Ensure processes for CRM system are pushed out into the organization and being followed
• Responsible for implementation, development and facilitation of MyKia; campaign and activities supporting MyKia
• Support for Online marketing activities and IT related projects
• Preparing direct marketing campaigns:
- Target groups definition & selection
- Campaigns execution and inspection
- Evaluation of direct marketing campaigns (response, financial)
• Regular reporting of marketing activities
• Supporting the DCSI survey
• Coordination of call center – services provided and reporting
• Tasks and projects based on Manager’s request
Employee perks, benefits
- Company Car
- Team of Young Professionals
- Subsidized meal tickets
- Teambuildings activities
- Monthly Support for your sport activities
- Individual language courses
- Team of Young Professionals
- Subsidized meal tickets
- Teambuildings activities
- Monthly Support for your sport activities
- Individual language courses
Information about the selection process
Interested? Please send us your CV in English. We are grateful to all candidates that are interested in working for our company. Kia Motors Sales Slovakia reserves the right to contact only candidates that are fulfilling our requirements. In case you are going to be rejected, we will keep your CV in our database for possible contact in the future. Thank you.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Marketing
Language skills
English - Advanced (C1)
Other knowledge
Microsoft PowerPoint - Advanced
Microsoft Excel - Advanced
SAP - Advanced
Microsoft Excel - Advanced
SAP - Advanced
Driving licence
B
Number of years of experience
3
Personality requirements and skills
- strong analytical skills coupled with project management and planning skills
- substantial knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing
- excellent communication skills
- substantial knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing
- excellent communication skills
Advertiser
Brief description of the company
Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
With our state-of-the-art European Factory near Zilina, the future is brighter than ever for Kia. We are not just a car manufacturer. We are people who create the time and the space that inspires you through the most innovative mobility experiences.
Join our team based in Bratislava to be part of this success story!
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
With our state-of-the-art European Factory near Zilina, the future is brighter than ever for Kia. We are not just a car manufacturer. We are people who create the time and the space that inspires you through the most innovative mobility experiences.
Join our team based in Bratislava to be part of this success story!
Number of employees
25-49 employees
ID: 3097388
Dátum zverejnenia: 3.8.2017
2017-08-03
lokalita: Bratislava Pozícia: Account Manager, CRM specialist, IT Project Manager, IT/Technical Support Specialist, Marketing Specialist Spoločnosť: Kia Sales Slovakia s. r. o.