Client contact specialist Team Leader

• Manage a team with 3+ members towards ambitious performance goals
• Build knowledge repository's and wikis and update and improve SOPs (standard operating procedure)
• Ensure that the team is set clear goals and help them to focus on delivering them in the most effective way
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request
forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to: [email protected]

We will only contact those candidates that meet our requirements. Thank you.