Client contact specialist Team Leader

Jones Lang LaSalle s. r. o.

Place of work
Bratislava
Contract type
full-time
Start date
asap
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

• Manage a team with 3+ members towards ambitious performance goals
• Build knowledge repository's and wikis and update and improve SOPs (standard operating procedure)
• Ensure that the team is set clear goals and help them to focus on delivering them in the most effective way
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request
forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication

Information about the selection process

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to: hr3@eu.jll.com

We will only contact those candidates that meet our requirements. Thank you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Number of years of experience

1

Personality requirements and skills

• Languages"
· Fluent English is Essential
· Second EU Language is required (DE / ITA / ES / FR)
• Experiences in facility management services or hospitality environment are an advantage
• Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
• 1 year in team leader position required – helpdesk environment or call centre are preferred

Advertiser

Brief description of the company

JLL is a financial and professional services firm specializing in real estate services and investment management. Our more than 40,000 people in more than 1,000 locations in 70 countries serve the local, regional and global real estate needs of those clients, growing our company in the process. In response to changing client expectations and market conditions, we assemble teams of experts who deliver integrated services built on market insight and foresight, sound research and relevant market knowledge. We attract, develop and reward the best, and most diverse, people in our industry, challenging them to develop enduring client relationships built on quality service, collaboration and trust.

Number of employees

25-49 employees

Company address

Jones Lang LaSalle s.r.o.
Hodžovo námestie 1A
811 06 Bratislava
www.jll.sk

Contact

Contact person: Ing. Lucia Kováčová
Tel.: +421 2 5920 9990
E-mail: send CV
Send CV to the company
ID: 2829820   Dátum zverejnenia: 28.11.2016