Client contact specialist for English + (DE / ITA / ES / FR/PL/RO)

Jones Lang LaSalle s. r. o.

Place of work
Bratislava
Contract type
full-time
Start date
asap
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

Client contact specialist is a new support function within the EMEA Facilities team. Specialists will handle queries from different countries to support local facilities teams in delivering accurate and professional service to all clients.

We seek for experienced candidates with the background from both support services and data interpretation focused on customer satisfaction. This candidate will be an organizational guru to work effectively with internal clients and suppliers. The role requires great communication skills, ability to shift gears at a moment’s notice and enjoy the challenges of helping people with a variety of requests.

Main responsibilities and duties:

• Liaise with clients and suppliers using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication
• Actively seek solutions through logical reasoning and data interpretation skills
• Participate in creation of internal information sources, i.e. standard operating procedures
• KPI Reporting and alignment across EMEA

Information about the selection process

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to: hr3@eu.jll.com

We will only contact those candidates that meet our requirements. Thank you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Polish - Upper intermediate (B2) or
Romanian - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Personality requirements and skills

Personality requirements and skills:

• Languages
- Fluent English is Essential
- Second EU Language is required (DE / ITA / ES / FR)
- Additional EU language is an advantage
• 1 year in customer facing environment required – helpdesk environment or call centre are preferred
• Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
• Experiences in facility management services or hospitality environment are an advantage
• Keen logical thinking and analytical skills, with the ability to understand and empathize with clients
• Demonstrated strong prioritization and time management skills, with a high degree of flexibility
• Basic knowledge of tools to create posters/graphics

Advertiser

Brief description of the company

JLL is a financial and professional services firm specializing in real estate services and investment management. Our more than 40,000 people in more than 1,000 locations in 70 countries serve the local, regional and global real estate needs of those clients, growing our company in the process. In response to changing client expectations and market conditions, we assemble teams of experts who deliver integrated services built on market insight and foresight, sound research and relevant market knowledge. We attract, develop and reward the best, and most diverse, people in our industry, challenging them to develop enduring client relationships built on quality service, collaboration and trust.

Number of employees

25-49 employees

Company address

Jones Lang LaSalle s.r.o.
Hodžovo námestie 1A
811 06 Bratislava
www.jll.sk

Contact

Contact person: Ing. Lucia Kováčová
Tel.: +421 2 5920 9990
E-mail: send CV
Send CV to the company
ID: 2088592   Dátum zverejnenia: 28.11.2016