GWK Project/Transition Manager

PURPOSE OF ROLE : 
* Under direction of the Bratislava Knowledge Center lead will be responsible for ongoing transitions whether from existing locations  or establishing of new teams due to contract award.
* Scope of activities will include: preparation of the business plan, preparation of project plan, managing and participation at recruitment process, support team/s during implementation(training, parallel running, issue resolution and prevention, quality monitoring, process documentation etc.) and stabilisation (process documentation, improvement of KPIs/SLAs etc.)

PRIMARY ACCOUNTABILITIES
 
* Supports the preparation phase of the transition/s by preparing of all relevant data –business cases, assessments, calculations of savings, project plans etc.
* Manages ongoing transitions

* Builda strong working relationship with internal or external client to achieve Win/Win results.

* Fully understand business requirements and build Knowledge center project plan for implementation, tracking and updates to interface with overall transition project plan.

* Source,supervise, mentor and train staff.

* Reduce,manage, analyze and report SBU revenues and Operating expense.  Assist JCI management with the preparation of annual budgets and full year projections.

* Responsible for the efficient operation of the transitioned teams.

* Recommend further strategy and continuous improvement program.

* Observe and ensure compliance with Company policies and programs.

* Establish performance criteria and parameters for the transitioned team.

* Maintain proper documentation of all contracts, agreed processes and other related key operating requirements and support.

* Ensure that all external and internal client related issues are addressed promptly.

* Work with clients, JCI team and management to continually look for ways to improve service quality, service ratings and leverage opportunities.

* Set cost benefit baseline and track cost savings against plan

 

 

 

 

 

 

 

 

* Minimum of 5 years of work experience with at least 2 years in finance related managerial position.

* Experience in planning,solutioning, budget management and operations.

* Excellent interpersonal,relationship management, and consultation skills required.

* Must possess leadership skills.

* Project management experience isimportant.

* Must be well-organized and able to prioritize multiple tasks.

* Ability to work independently and exhibit a superior customer service attitude.

* Superior oral and written communication skills required.

* Computer competency.

* Practical knowledge with transition support/ off-shoring support.

* Fluent in English and German. Other languages are advantage.