Customer Service

IVYMEDIA CORPORATION - TakeTours.com

Place of work
Stara Vajnorska 11, Bratislava
Contract type
full-time
Start date
24.10.2016

Information about the position

Job description, responsibilities and duties

•Working on Call Center. Respond to all customer inquiries via telephone, live chat and e-mail providing information about products and services.
• Confirm reservations with our service providers and notify customers of any updates with their itinerary in a timely manner.
• Adhere to company's scripts and best practices when dealing with customer and agents.
• Maintain a close relationship with our service providers and solve any issues related to the booking process.
• Promptly resolve service issues and complaints in a timely manner.
• Keep accurate records of all customer interactions, transactions, and all steps that were taken.
• Other duties as assigned.

Employee perks, benefits

• 5-day work week
• Competitive annual salary
• Exposure to travel industry
• Dress code: smart casual

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%.
• The ability to assess customer needs, meet quality standards for services, and evaluate customers’ satisfaction.
• Excellent English communication skills (written and verbal) required.
• Excellent organizational skills required.
• Experience in a customer service environment is a plus, but not necessary.
• Need to be detailed oriented and possess the ability to multitask.
• Ability to work well in a team.
• Dependability (must have a clear attendance record and reliable on time reporting for work).
• Able to work rotating shifts including at least one day of the weekends, and holidays.

Advertiser

Brief description of the company

GotoBus.com and TakeTours.com are leading US-based online marketplaces for inter-city bus travel, tours, sightseeing, vacation packages, shows, and hotels. GotoBus.com is an online booking system that allows travelers to quickly compare bus schedules, prices, and pickup/drop-off locations for over 100 bus companies in the United States. TakeTours.com is one of the fastest-growing ticketing service for worldwide bus tours and vacation packages on the Internet. The multinational staff located throughout the world, provides a first -rate reservation service that uniquely combines local knowledge and local connections to provide the best travel deals to our customers.

GotoBus® and TakeTours® are federally registered trademarks of IvyMedia Corporation.

Company address

TakeTours.com
2285 Mass ave Suite 204
02140 Cambridge
USA
http://www.taketours.com
ID: 2771960   Dátum zverejnenia: 18.10.2016