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Customer Service
IVYMEDIA CORPORATION - TakeTours.com
Place of work
Stara Vajnorska 11, Bratislava
Stara Vajnorska 11, Bratislava
Contract type
full-time
full-time
Start date
24.10.2016
24.10.2016
Information about the position
Job description, responsibilities and duties
•Working on Call Center. Respond to all customer inquiries via telephone, live chat and e-mail providing information about products and services.
• Confirm reservations with our service providers and notify customers of any updates with their itinerary in a timely manner.
• Adhere to company's scripts and best practices when dealing with customer and agents.
• Maintain a close relationship with our service providers and solve any issues related to the booking process.
• Promptly resolve service issues and complaints in a timely manner.
• Keep accurate records of all customer interactions, transactions, and all steps that were taken.
• Other duties as assigned.
• Confirm reservations with our service providers and notify customers of any updates with their itinerary in a timely manner.
• Adhere to company's scripts and best practices when dealing with customer and agents.
• Maintain a close relationship with our service providers and solve any issues related to the booking process.
• Promptly resolve service issues and complaints in a timely manner.
• Keep accurate records of all customer interactions, transactions, and all steps that were taken.
• Other duties as assigned.
Employee perks, benefits
• 5-day work week
• Competitive annual salary
• Exposure to travel industry
• Dress code: smart casual
• Competitive annual salary
• Exposure to travel industry
• Dress code: smart casual
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%.
• The ability to assess customer needs, meet quality standards for services, and evaluate customers’ satisfaction.
• Excellent English communication skills (written and verbal) required.
• Excellent organizational skills required.
• Experience in a customer service environment is a plus, but not necessary.
• Need to be detailed oriented and possess the ability to multitask.
• Ability to work well in a team.
• Dependability (must have a clear attendance record and reliable on time reporting for work).
• Able to work rotating shifts including at least one day of the weekends, and holidays.
• The ability to assess customer needs, meet quality standards for services, and evaluate customers’ satisfaction.
• Excellent English communication skills (written and verbal) required.
• Excellent organizational skills required.
• Experience in a customer service environment is a plus, but not necessary.
• Need to be detailed oriented and possess the ability to multitask.
• Ability to work well in a team.
• Dependability (must have a clear attendance record and reliable on time reporting for work).
• Able to work rotating shifts including at least one day of the weekends, and holidays.
Advertiser
Brief description of the company
GotoBus.com and TakeTours.com are leading US-based online marketplaces for inter-city bus travel, tours, sightseeing, vacation packages, shows, and hotels. GotoBus.com is an online booking system that allows travelers to quickly compare bus schedules, prices, and pickup/drop-off locations for over 100 bus companies in the United States. TakeTours.com is one of the fastest-growing ticketing service for worldwide bus tours and vacation packages on the Internet. The multinational staff located throughout the world, provides a first -rate reservation service that uniquely combines local knowledge and local connections to provide the best travel deals to our customers.
GotoBus® and TakeTours® are federally registered trademarks of IvyMedia Corporation.
GotoBus® and TakeTours® are federally registered trademarks of IvyMedia Corporation.
ID: 2771960
Dátum zverejnenia: 18.10.2016
2016-10-18
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: IVYMEDIA CORPORATION - TakeTours.com