Bilingual (Chinese and English) Customer Service

IVYMEDIA CORPORATION - TakeTours.com

Place of work
Bratislava
Contract type
full-time, part-time
Start date
12.02.2018
Wage (gross)
Competitive, will be stated at the interview

Information about the position

Job description, responsibilities and duties

  • Respond to all customer inquiries via telephone, live chat and e-mail providing information about products and services.
  • Confirm reservations with our service providers and notify customers of any updates with their itinerary in a timely manner.
  • Adhere to company's scripts and best practices when dealing with customer and agents.
  • Maintain a close relationship with our service providers and solve any issues related to the booking process.
  • Promptly resolve service issues and complaints in a timely manner.
  • Keep accurate records of all customer interactions, transactions, and all steps that were taken.
  • Other duties as assigned.

    • Employee perks, benefits

    5 day work week
    Competitive annual salary
    Exposure to travel industry
    Friendly international working environment
    Modern offices with free staff parking
    Snacks and coffee paid for by the company

    Requirements for the employee

    Candidates with education suit the position

    Secondary with school-leaving examination
    Follow-up/Higher Professional Education
    University student
    University education (Bachelor's degree)
    University education (Master's degree)

    Language skills

    English - Upper intermediate (B2) or Chinese - Upper intermediate (B2)

    Other knowledge

    Microsoft Excel - Basic
    Microsoft Outlook - Basic
    Microsoft Word - Basic
    Microsoft Windows - Basic

    The position is suitable for a fresh graduate

    Yes

    Personality requirements and skills

  • Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%.
  • The ability to assess customer needs, meet quality standards for services, and evaluate customers’ satisfaction.
  • Excellent English and/or Chinese communication skills (written and verbal) required.
  • Excellent organizational skills required.
  • Experience in a customer service environment is a plus, but not necessary.
  • Need to be detail orientated and be able to multitask.
  • Ability to work well in a team.
  • Dependability (must have a clear attendance record and reliable on time reporting for work).
  • Able to work rotating shifts including at least one day of the weekends, and bank holidays.

    • Advertiser

    Brief description of the company

    GotoBus.com and TakeTours.com are leading US-based online marketplaces for inter-city bus travel, tours, sightseeing, vacation packages, shows, and hotels. GotoBus.com is an online booking system that allows travelers to quickly compare bus schedules, prices, and pickup/drop-off locations for over 100 bus companies in the United States. TakeTours.com is one of the fastest-growing ticketing service for worldwide bus tours and vacation packages on the Internet. The multinational staff located throughout the world, provides a first -rate reservation service that uniquely combines local knowledge and local connections to provide the best travel deals to our customers.

    GotoBus® and TakeTours® are federally registered trademarks of IvyMedia Corporation.
    ID: 1755306  Dátum zverejnenia: 23.1.2018  Základná zložka mzdy (brutto) a ďalšie odmeny: Competitive, will be stated at the interview
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