Windows Administrator Level II + III

General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

Generic accountabilities:
L2 tasks
• Monitoring
• Continual Service Improvement
• Execution of Standard Operating Procedures
• Full Incident Management
• 2nd and 3rd level environment.
• Event Management
• Asset & Configuration Management
• Knowledge Management
• Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
• Create, change and delete user accounts.
• Operation and administration of the system (Incident and Change Management) Patch Management.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
• In case of Infrastructure Server and Clones: Patch management only in the context of a comprehensive operating system patch management, no special scheduling.
• Performing and monitoring backup for operating system and system-related software. The operation of the backup infrastructure necessary for writing of file system data on backup media is an extra service which is additionally charged. This file system backup is mandatory for every system and must be ordered explicitly. In case of clone-farm: Only backup of image server, and only after maintenance.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Providing of availability data for reporting according to Appendix Reporting.
• Security Management basis operations, for example: Implementation of security changes and patches.
• Server Start up or Rundown
• Virtual and Physical server operation.


L3 tasks
• Problem Qualification
• Access Management
• Availability Management
• Change Management
• Minor Release Management
• Single Point of Contact for at least one customer or technology within supported service.
• Manage transition and transformations as well as daily operations in a role of Platform SDM.
• Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
• Create and maintain documentation.

• Attractive salary including bonuses and other social benefits
• Possibility of individually coordinated training
• Pension savings contribution
• Meal vouchers contribution
• Excellent team spirit
• Private health care
• Lot of fun at various social and sporting events