Daily Banking Specialist with French

Do you want to be a member of the team to make a meaningful impact?
At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving dynamic environment. In return we ask for your long-term commitment and involvement.
If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our department Client Services Daily Banking France is responsible for daily support of our French corporate clients and their service portfolio in ING Bank France. You’ll be working in an international team to support our clients with their payments related questions, accounts, different types of confirmations, statements, mandates and much more.

Something for you? Be a part of an international changing environment where „Every day is a new day & new experience. “


How will you be contributing to ING?

You will support our corporate French clients with their queries,
You will be responsible for financial data investigation and analysis (payment related questions including investigations, reporting and compliance),
You will provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing),
You will play an essential role in continuously improving our client satisfaction by providing superior client experience,
You will directly communicate with clients in French and English to build up relationship with them,
You will maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests,
You will be cooperating and partnering with other internal teams across Europe,
You will be coordinating opening of different types of accounts for our clients,
You will identify and bring forward suggestions for continuous improvement, provide inputs for global projects based on own experience and best practices from processing of the client queries.
Are you also someone who…

• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient, and attentive with clear and positive communication skills
• is highly proactive & collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, analyse & research and make connections/conclusions
• is flexible and comfortable in a fast-changing dynamic environment
• has project management skills
• is team player
• uses MS Office

... Then you are our new

CS Specialist for France!

1 July 2024 (there are still 44 more days)