Account manager for KYC Client Outreach

Our company is growing rapidly and for our growing expertise hub we are searching for experienced candidates for the position of KYC Client Outreach Analyst. As a gatekeeper to the financial system, we have a responsibility to protect our customers, society, and the entire financial system by keeping ING safe, secure and compliant. This is a top priority, and it is part of who we are: integrity is at the heart of our Orange Code the ING values and behaviors. Even if you don’t fill all the qualifications, you may still be considered depending on your level of experience and we are committing to help successful candidates in acquiring the missing expertise.

The KYC Client Outreach Team is responsible for supporting Know Your Customer (KYC) execution in accordance with the Bank's compliance policies and procedures. The role plays an important part as liaison between all stakeholders involved in the delivery of KYC processes, including Front Office, Compliance, and operational teams across the organization.

As a KYC Client Outreach Analyst, you are responsible for engaging daily exchanges with these stakeholders to ensure a smooth communication flow. You oversee collecting & checking the accurate documentation to allow the completion of the CDD reviews. Data quality is handled through duly collecting and storing all documents requested from clients in Vantage in accordance with the new KYC Policy and all FATCA, CRS and ESR guidelines.

KEY DUTIES AND RESPONSIBILITIES:

• Liaise with all stakeholders on a daily basis (Clients, FO, ING HUB Slovakia team, KYC OPS, Compliance, Tax Officer …)
• Communicate and explain the KYC requirements to all stakeholders including clients
• Collect, review and ensure completeness of the provided documents
• Support stakeholders to gather and ensure timely collection of KYC relevant documents / data
• Collect and store the documents / data in internal tool, in line with regulatory and internal bank requirements (including FATCA, CRS, ESR, MiFID ...)
• Support and educate Front Office on KYC initiatives of the Bank and general KYC / AML requirements
• Control, monitor and report on KYC controls / progress for the Wholesale Banking activity (Local & ING HUB)
• Service window for CO France is approx. form 9:00 till 18:00 (2 people per day until 18:00, rotating) otherwise flexible working hours