Service Level Management Officer (SLM)

Place of work Plynárenská 7/B, Bratislava
Contract type full-time
Wage (gross) to be agreed and considered individually

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

  • Prepare, negotiate and control intra-company agreements with business partners
  • Develop and keep up-to-date service documentation in defined format
  • Deliver regular service reporting
  • Prepare agenda and minutes to the service meetings
  • Work in global SLM team

Employee perks, benefits

• attractive working environment
• focus on personal development, job related trainings
• stable international financial institution
• daily communication with SLM colleagues/business partners in other locations
• team open for new ideas for continuous improvement
• involvement in non-job related projects is supported
• fun teambuilding activities

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economics, Finance

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

  • Bachelor degree or similar qualification in quantitative subject (suitable also for fresh graduates with relevant work experience)
  • Attention to details
  • Advanced working command of written and spoken English
  • Fast learner, organizational skills needed
  • Experience with service level management/data processing/contract management will be a plus

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 3057786  Dátum zverejnenia: 12.5.2017  Základná zložka mzdy (brutto) a ďalšie odmeny: to be agreed and considered individually
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